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SaaS Account Manager, Mid-Market

Rippling
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San Francisco, CA, New York, NY, Seattle, WA, Chicago, IL$170kfull-timePosted 2mo ago

About the role

Mid-Market Account Manager role at Rippling responsible for ownership of a book of business, driving adoption, retention, and revenue growth for Rippling’s back-office HR products. Office-based in one of four US cities, managing relationships, procurement, and cross-sell opportunities within a growth-focused, entrepreneurial environment.

Responsibilities

  • Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
  • Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
  • Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
  • Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
  • Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
  • Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
  • Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency
  • Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations

Qualifications

  • 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
  • Track record of consistently meeting and exceeding quota via new product sales and upgrades
  • Competitive and creative drive to win over customers and think outside the box to get a deal done
  • Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process
  • Proven success building and maintaining long term commercial relationships
  • Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
  • Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
  • High integrity; enthusiastic about building a great company for the long term
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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