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Head of Onboarding & FinCrime Operations

Airwallex· Operations
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UK - LondonFull-timePosted 2mo ago

About the role

Head of Onboarding & FinCrime Operations leading a global, first-line-of-defence team responsible for KYC Operations, Name Screening and Transaction Monitoring. Drives strategy, scale, and AI-enabled transformation to deliver operational excellence and high-quality customer experience within regulated financial services.

Responsibilities

  • Own the vision, strategy and execution for Onboarding and FinCrime Operations
  • Build, lead and develop a globally distributed team, managing capacity to reflect business growth
  • Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency
  • Create a repeatable & scalable operating rhythm, including clear OKRs
  • Take a data-driven approach to performance management
  • Strike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communications
  • Drive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering
  • Ensure that Airwallex continues to improve the quality and consistency of documentation
  • Lead AI transformation of the Onboarding and FinCrime Operations teams

Qualifications

  • Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a regulated financial-services or payments/fintech business
  • Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring and investigations processes and controls and how they map into first-line operations
  • Proven track record of scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies, and of building globally consistent performance
  • Demonstrated delivery of automation/AI-led transformation in an operations setting (or clear strategic + technical fluency to lead it)
  • Strong commercial and analytical judgement — comfortable framing decisions in unit economics, scalability and return on investment
  • Track record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authority
  • Experience managing outsourced / BPO / offshore capacity at scale

Skills

Required:Leadership of global teamsAML/CTF, sanctions, KYC, transaction monitoringAutomation/AI transformationStrategic planning andOKRs
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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