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Growth Account Manager (NL)

Airwallex· SME & Growth Business
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Hybrid (NL - Amsterdam)Full-timePosted 2mo ago

About the role

Growth-focused account management role within Airwallex’s EMEA Growth team, driving upsell/cross-sell opportunities and multi-stakeholder engagement to grow the existing customer base using Airwallex’s product suite (Collect, Manage & Spend). Hybrid, NL - Amsterdam, full-time.

Responsibilities

  • Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth.
  • Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions
  • Educate and drive engagement of our Growth portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co-creating potential triggers and offers with marketing and strategy support
  • Advocate for your customer and represent their voice inside of Airwallex
  • Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross-selling Airwallex products and features.
  • Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams

Qualifications

  • 3+ years’ experience in an account management, account executive or CSM role, preferably with a fast-growing tech startup or financial services business
  • Strong verbal and written communication skills in English
  • Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets
  • A strong ability to thrive in a fast-paced, dynamic environment is essential, and previous experience with a high-growth or globally distributed startup is highly beneficial
  • Bachelor’s degree or equivalent
  • Proactive, self starter and independent to manage and prioritise own book of business

Skills

Required:Account management / CSMCommunication (English)Customer lifecycle / lifecycle marketing
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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