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Strategic Account Manager (UK)

Siena AI· Account Management
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RemoteFull-timePosted 2mo ago

About the role

Strategic Account Manager responsible for the commercial relationship with Siena's Growth and Strategic accounts in the UK, including renewals, expansion, executive relationship health, and cross-functional collaboration with a deployment strategist.

Responsibilities

  • Own the commercial relationship end to end for a portfolio of Growth and Strategic accounts, from post-onboarding through long-term growth: build concrete account plans, track impact with data, and hold customers and internal teams accountable when progress stalls
  • Map every account and build executive trust: maintain a living stakeholder map, build relationships with decision-makers beyond day-to-day contacts, and own the executive cadence so leadership sees Siena's value before renewal conversations start
  • Drive commercial outcomes: own renewal negotiations, independently identify and close expansion opportunities, and quantify customer ROI in cost savings, efficiency, or revenue impact
  • Bring product depth to the relationship: understand how Siena's agents work together, explain capabilities confidently, and guide customers on the best strategic use cases
  • Lead cross-functional execution: turn vague customer problems into clear problem statements and execution plans, partnering with other teams as needed

Qualifications

  • 3+ years in account management with technical, complex software, including at least one independently negotiated $100k+ deal
  • Startup background: comfortable in fast-paced, ambiguous environments, wearing many hats
  • E-commerce or CX industry experience: customers respond better to AMs who speak their language
  • Your customers and your pod are US-based: this role requires overlap with the East Coast

Skills

Required:Account managementNegotiationRelationship building with executivesProduct depth understanding

Benefits

  • Great salary plus equity or stock grants
  • Learning budget
  • AI-fluency by default
  • Premium AI tools and quarterly budget for new tools
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Siena AI

Empathic AI Agents for commerce

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