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Chief of Staff, Online Grocery

Instacart· Product
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Hybrid (Remote)$199k - $252kFull-timePosted 2mo ago

About the role

Strategic and operational individual-contributor role partnering with the GM of Online Grocery to improve operating rhythm, executive communication, people/organizational health, and priority programs across product, design, and R&D teams.

Responsibilities

  • Own and continuously improve the business rhythm for the GM and the organization — leadership team syncs, all-team meetings, monthly and quarterly business reviews, planning reviews, organizational communications, and Online Grocery segments of company-wide all-hands.
  • Manage the operating cadence for the GM — prioritizing and delegating workstreams, ensuring the right things get the right attention at the right time.
  • Improve how the organization decides: clarify decision rights and the questions that matter, build the frameworks and pre-reads that bring options into focus, and remove the friction that slows good calls.
  • Capture and sharpen decisions, ensure they're communicated to the right stakeholders, and close the loop on execution — keeping leadership priorities, decisions, and commitments visible and on track (R&D execution itself is owned by TPM).
  • Shape and run the substance of the leadership team offsites: objectives, agenda, pre-reads, the hard discussions, decisions, and follow-through.
  • Be a trusted thought partner to the GM and credible problem-solving partner to product and R&D leaders, building relationships with chiefs of staff across the organization.
  • Prepare briefings and coordinate research for the GM's meetings with partners and key leaders — identifying goals, talking points, and context.
  • Partner with the GM, HR and finance to manage the organization's headcount budget.
  • Drive the calendar, planning, and content for upward communication and alignment with the C-suite and the board on Online Grocery priorities.
  • Support the GM in preparing content for speaking engagements (with the comms team).
  • Help the GM spot, diagnose, and get ahead of issues across the organization — providing structured, candid read-outs and early signals.
  • Partner with the GM and HR to address relationship and culture dynamics and foster a high-trust, high-performance leadership team culture.
  • Turn signals like engagement surveys into action — develop plans, pressure-test them, and ensure execution and loop closure with teams.
  • Kick off and drive annual and long-range planning for Online Grocery.
  • Take ambiguous new efforts from unclear to fully underway — create clarity and a plan, identify DRIs, set decisions, align stakeholders, and establish operating rhythm to track progress.
  • Identify and own emerging opportunities and risks before they become blockers.

Qualifications

  • 10+ years of work experience
  • R&D experience — in a direct R&D role (product, design, engineering, or technical program management), an adjacent role embedded with R&D teams, or as a Chief of Staff within an R&D organization
  • Consulting, corporate strategy/operations, or finance background and experience working directly with executives
  • Fluency to navigate a product, design, and engineering organization at scale and partner with R&D leaders
  • High EQ and people-oriented instinct
  • Outstanding executive-level written and verbal communication
  • Strong analytical and program management skills
  • Ability to travel 10%

Skills

Required:R&D collaborationExecutive stakeholder management

Benefits

  • Highly market-competitive compensation and benefits
  • New hire equity grant and annual refresh grants
  • Flex First remote work policy (remote-first with flexible locations)
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Instacart

Marketplace for grocery delivery and pickup

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart’s same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 350 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.

grocerydeliverye-commerce
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