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Chief of Staff, Online Grocery

Instacart· Product
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Hybrid (Canada (Remote))CA$203k - CA$214kfull-timePosted 2mo ago

About the role

Chief of Staff role partnering with the General Manager to operationalize and scale the Online Grocery business (product, design, research, and technical program management) at Instacart. Focus on operating rhythm, executive communication, people and culture, and driving priority programs in a fully remote, flex-friendly environment.

Responsibilities

  • Own and continuously improve the business rhythm for the GM and the organization — leadership team syncs, all-team meetings, monthly and quarterly business reviews, planning reviews, organizational communications, and Online Grocery segments of company-wide all-hands.
  • Manage the operating cadence for the GM — prioritizing and delegating workstreams, ensuring the right things get the right attention at the right time.
  • Improve how the organization decides: clarify decision rights, build frameworks and pre-reads, and remove friction to faster decisions.
  • Capture and communicate decisions, ensure alignment and close the loop on execution — R&D execution owned by TPM.
  • Shape and run leadership team offsites — objectives, agenda, pre-reads, discussions, decisions, and follow-through.
  • Be a trusted thought partner to the GM and problem-solving partner to product and R&D leaders; build relationships with chiefs of staff.
  • Prepare briefings and coordinate research for the GM's meetings with partners and key leaders.
  • Partner with the GM, HR and finance to manage the organization's headcount budget.
  • Plan executive communication: drive calendar, planning, and content for upward alignment with C-suite and board; support GM in preparing speaking content.
  • Strengthen people, culture, and organizational health: diagnose issues, foster high-trust leadership culture, translate engagement signals into action.
  • Drive priority programs: kick off and drive annual and long-range planning for Online Grocery; turn ambiguous efforts into clear plans with DRIs and operating rhythms; identify opportunities and risks.

Qualifications

  • 10+ years of work experience
  • R&D experience in product, design, engineering, or technical program management, or as CoS within an R&D organization
  • Consulting, corporate strategy/operations, or finance background with experience working with executives
  • Ability to navigate a product, design, and engineering organization at scale and partner with R&D leaders
  • High EQ and people-oriented instinct; trusted relationships and organizational insight
  • Outstanding executive-level written and verbal communication
  • Strong analytical skills and commitment to high-quality work
  • Exceptional program management — multi-initiative leadership under deadlines
  • Ability to travel 10%
  • Preferred experience designing leadership offsites and driving organizational or operating-model change
  • Experience building with AI in a professional setting
  • Experience in high-growth, technology-driven companies

Skills

Required:Strategic operating rhythmExecutive communicationPartnership with GM/HR/Finance

Benefits

  • New hire equity grant
  • Annual refresh grants
  • Flex First remote work policy
  • Competitive compensation and benefits by location
  • Base pay range Can: CAD 203,000—214,000 (CAN)
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Instacart

Marketplace for grocery delivery and pickup

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart’s same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 350 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.

grocerydeliverye-commerce
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