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Data Center Technician - CTJ - Top Secret

Microsoft· Data Center Technicians
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Cheyenne, WY$27.5k - $48kFull-timePosted 2mo ago

About the role

Data Center Technician (DCT) on the U.S. Government Airgap team within Microsoft Cloud Operations & Innovation (CO+I), responsible for delivering core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.

Responsibilities

  • Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment
  • Proactively shares relevant information to enable efficient workflow and mitigate impact of changes
  • Complies with Data Center Services (DCS) policies, procedures, and deadlines
  • Completes assigned tickets efficiently and in alignment with KPIs and SLAs
  • Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) per instructions
  • Assists and guides other technicians on challenging tasks
  • Performs post-execution quality checks and verifies grounding, staging, labeling, and cabling per safety and deployment standards
  • Performs diagnostics and troubleshooting to quickly identify causes and replace faulty components with minimal disruption
  • Provides guidance to technicians troubleshooting issues
  • Decommissions hardware for simple changes and refreshes following standard procedures
  • Follows procedures to communicate, report, and escalate incidents to appropriate leadership and engineering specialists
  • Develops understanding of cross-functional processes to support partnerships with stakeholders
  • Completes required training and observes more experienced technicians
  • Participates in daily safety briefings and safety trainings; complies with safety procedures
  • Complies with security and data management procedures and completes security training
  • Contributes to a positive team environment
  • Has pride and accountability for service quality and user experience
  • Learns client business and maintains client focus when completing tasks
  • Embodies company culture and values

Qualifications

  • High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components
  • 1+ year experience supporting IT equipment or related technology
  • Active U.S. Government Top Secret Security Clearance
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Must pass Microsoft Cloud background check on hire and every two years
  • Citizenship verification of U.S. citizenship for government customer support requirements

Skills

Required:Ticketing & KPI/SLA alignmentHardware installation & diagnosticsSafety and incident reporting

Benefits

  • Benefits and pay information available at the Microsoft corporate pay page
Last updated Aug 13, 2026. Interested? Apply on the company site.

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