Technical Support Engineer - Compliance (Purview), Korean Speaker
Microsoft· Technical Support Engineering
Tokyo, Japanfull-timePosted 2mo ago
About the role
Technical Support Engineer for Korea-based customers in Korean, with potential support in Japanese for Japanese customers when Korean cases are not available. Focused on Microsoft Purview and related information protection, eDiscovery, IRM/DLP, data lifecycle, audit logs, and DSPM for AI within Azure and M365.
Responsibilities
- Respond to inquiries via phone and web, investigate and resolve technical issues
- Collaborate with internal/external teams and escalate to management or development when needed
- Adhere to SLA to ensure high customer satisfaction
- Record technical investigation details and maintain customer-focused mindset to detect and improve issues early
Qualifications
- 3+ years in IT industry
- Experience communicating with external customers
- Japanese: Business level
- English: Reading/writing level
Skills
Required:Korean language proficiency for customer communicationJapanese language proficiencyEnglish language proficiency
Last updated Sep 10, 2026. Interested? Apply on the company site.
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