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Enterprise Customer Success Manager - Public Sector

Samsara· Customer Success
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Remote$97.9k - $131.6kFull-timePosted 2mo ago

About the role

Remote role for an Enterprise Customer Success Manager focusing on public sector customers, coordinating cross-functionally with Sales, Support, Sales Engineering, and Product to ensure customers derive value from Samsara’s IoT platform in a remote US-based position.

Responsibilities

  • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
  • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
  • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
  • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
  • Serve as a mentor to the wider Customer Success and Support teams
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Qualifications

  • 3+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
  • Strong priority management and high emotional intelligence
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem solving skills
  • Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day users
  • Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s degree from a 4-year institution

Skills

Required:Customer Success ManagementExecutive stakeholder managementCross-functional collaboration

Benefits

  • Total Rewards including base salary, performance-based bonus/variable pay, and equity (for eligible roles)
  • Flexible remote model and professional development stipend
  • Comprehensive health and parental leave plans
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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