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Sr Account Manager, EMEA

Customer.io· Account Management
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Hybrid (UK or Ireland)$151.7k + equityfull-timePosted 2mo ago

About the role

Senior Account Manager focused on a revenue-owning portfolio across mid-market and enterprise accounts in EMEA, driving renewals, expansion, and cross-functional collaboration with Customer Success, Legal, and Finance.

Responsibilities

  • Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
  • Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
  • Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
  • Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
  • Partner closely with Customer Success on account health and with Sales on expansion deals
  • Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

Qualifications

  • 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
  • Experience managing $5m ARR, predominantly in the MM space
  • Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
  • A forecasting methodology you can walk through clearly — logic you own
  • Comfortable pulling usage data, tracking health scores, and building your own dashboards
  • Strong communicator — clear and persuasive with both technical and non-technical stakeholders
  • Based in the UK or Ireland

Skills

Required:Account managementForecastingData analysis and dashboardsCommunication

Benefits

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • unlimited PTO
  • stipends for remote work and wellness
  • professional development budget
  • equity grant in the form of stock options
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Customer.io

Customer.io Platform: Automation, Data, Content Creation

The customer engagement platform for personalized customer journeys across all channels, fueled by first-party data.

AutomationContent CreationCustomer JourneysCustomer engagementDataFirst-party dataPlatformbrex-fastest-growing-2025
Company profileWebsite

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