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Technical Customer Support Engineer - EMEA

ClickHouse· Support Services
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Hybrid (EMEA)Full-timePosted 2mo ago

About the role

Technical Customer Support Engineer role in EMEA (remote) to provide first-line technical support, engage with customers across multiple regions, and collaborate with global teams to improve ClickHouse solutions and processes.

Responsibilities

  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Developing solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared via documentation, knowledge base, blogs, meetups, webinars, and training
  • Working closely with global Support Services, Engineering, Go to Market, and Product Management to define functionality required by users and customers
  • Assisting with mentoring, training, and sharing knowledge with colleagues, users, and customers
  • Delivering excellent customer service as a first-line technical engineer and representative of ClickHouse, providing professional response, on-call coverage, and guidance within SLAs
  • Building strong, trusted relationships with colleagues, customers, and partners

Qualifications

  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or related domains like SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer
  • Availability to deliver high-quality 24x7 support in a global, distributed environment
  • Strong communication skills and ability to work fully remote with reliable connectivity
  • Teamwork mindset, global engagement, empathy, and problem-solving orientation
  • Self-driven, curious, and eager to continuously learn and grow
  • Ability to build trusted relationships with colleagues, customers, and partners

Skills

Required:ClickHouse Open-Source / ClickHouse Cloud
Nice to have:SQL databasesOLAPDistributed systems

Benefits

  • Flexible work environment
  • Healthcare - Employer contributions towards healthcare
  • Equity in the company - stock options
  • Time off - flexible time off in the US, generous elsewhere
  • A $500 Home office setup
  • Global Gatherings – opportunities for in-person offsite events
Last updated Aug 19, 2026. Interested? Apply on the company site.
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About ClickHouse

Fast Open-Source OLAP DBMS - ClickHouse

ClickHouse is a fast open-source column-oriented database management system that allows generating analytical data reports in real-time using SQL queries

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