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Senior Technical Customer Support Engineer

ClickHouse· Support Services
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Remote$139.5k - $174kfull-timePosted 2mo ago

About the role

Senior Technical Customer Support Engineer at ClickHouse, a remote-friendly role spanning North America and globally across Americas, EMEA, and APJ. Customer-facing responsibilities include triaging tickets, community support, pre- and post-sales activities, POC collaboration with GTM, and contributing to improvements in Support at ClickHouse.

Responsibilities

  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
  • Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers
  • Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse, providing professional response, on-call coverage, and guidance within SLAs on technical cases
  • Build strong, trusted relationships with colleagues, customers, and partners

Qualifications

  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or related domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer
  • Availability to deliver 24x7 support in a global, distributed environment
  • Strong communication skills and ability to work fully remote with reliable connectivity
  • Teamwork, global engagement, empathy, and problem-solving mindset
  • Ambition to build scalable, high-performing databases and to continuously learn and grow
  • Ability to build trusted relationships with colleagues, customers, and partners

Skills

Required:Technical support and customer-facing communicationClickHouse (open-source and/or Cloud)

Benefits

  • Flexible work environment – remote-friendly and globally distributed
  • Healthcare contributions
  • Equity in the company (stock options)
  • Flexible time off in the US, generous entitlement in other countries
  • $500 home office setup for remote employees
  • Global gatherings – opportunities for in-person company-wide offsites
Last updated Aug 19, 2026. Interested? Apply on the company site.
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About ClickHouse

Fast Open-Source OLAP DBMS - ClickHouse

ClickHouse is a fast open-source column-oriented database management system that allows generating analytical data reports in real-time using SQL queries

OLAPanalyticsbrex-fastest-growing-2025databasedatasystemsenterprise-infrastructurewing-list-2026wing-list-2026-giga-stage
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