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Director of Project Management

CaptivateIQ· Customer Experience – Professional Services Team
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Hybrid (Remote USA)$250k - $300kFull-timePosted 2mo ago

About the role

Director level leadership role to scale and elevate Project Management practice, delivering end-to-end client implementations, establishing governance, and building a high-performing PM organization for CaptivateIQ’s customer base.

Responsibilities

  • Own Delivery Governance Across the Full Portfolio
  • Build and run a risk-visibility system — dashboard, thresholds, escalation triggers — that surfaces problems before they reach leadership, not after.
  • Define milestone gates for engagements at every scale, from high-touch enterprise builds to lighter-touch scale delivery, and hold the team accountable to them.
  • Hire, develop, and manage a team of project managers and project coordinators; build a defined career path across levels and segments.
  • Own the standards this function runs on — best practices, change management, workflow documentation — and make sure they scale from our most complex accounts down to our highest-volume ones.
  • Design and build a project coordinator model to support scale delivery: milestone-based check-ins, AI-assisted monitoring, and a delivery model that can responsibly cover a high volume of concurrent projects per coordinator.
  • Partner with Architecture leadership to draw a clear line between system design ownership and project accountability ownership — and hold that line as the organization scales.
  • Diagnose and close the specific gaps that let complex projects run today without a single accountable owner.
  • Run a recurring delivery forum reporting progress, risk, and change management status across segments.
  • Report delivery health, risk, and escalation trends to CX leadership on a defined cadence.

Qualifications

  • 8+ years in project or program management for software implementations, including 5+ years building or leading a PM team — not solely individual-contributor PM experience.
  • Direct experience implementing enterprise SaaS within an internal delivery team or a partner organization (systems integrator, consulting firm, or implementation partner).
  • Experience designing delivery models that work at more than one scale — high-touch, complex delivery and higher-volume, lighter-touch delivery.
  • Demonstrated track record of building a PM function or operating system where one didn't previously exist, or was under-resourced.
  • Comfortable being the accountable owner of a project's outcome without owning the technical solution — operational and stakeholder-management focus.

Skills

Required:Project/Program ManagementEnterprise SaaS deliveryDelivery governance

Benefits

  • (US-ONLY)Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
  • Flexible Time Off: Flexible vacation days plus quarterly mental health days.
  • Annual Stipends: Dedicated funds for professional development and caretaking needs.
  • Work Anniversary Bonuses: Annual bonuses.
  • Retirement Savings (US-Only): 401(k) plan.
  • Premium Tools: The latest Apple hardware.
  • Inclusive Community: Employee Resource Groups supporting DEI goals.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CaptivateIQ

Agile commission software to design, deploy & adapt commission plans.

CaptivateIQ is on a journey to modernize the world of incentive compensation. Our hope is that people will feel more connected at work if there is greater transparency in how they are rewarded for their efforts. We partner with amazing companies like Carta, Intercom, Gong, and Newfront Insurance to simplify their commissions. Since launching in 2017, we have raised $63M and are backed by leading investors including Sequoia Capital, Accel, S28 Capital, Amity Ventures, and Y Combinator.

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