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Solutions Architect, ICM

CaptivateIQ· Customer Experience – Professional Services Team
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Remote$150k - $190kFull-timePosted 2mo ago

About the role

Senior professional services architect responsible for end-to-end design and modeling of complex compensation structures in an ICM/SPM context, serving as the technical expert across customer engagements and influencing product direction.

Responsibilities

  • Lead end-to-end delivery for complex, enterprise implementations (discovery through launch).
  • Architect scalable, high-performance compensation models with strong data hygiene and long-term maintainability.
  • Translate complex plan designs into structured, repeatable system configurations and patterns.
  • Act as the senior technical escalation point for internal teams and partners.
  • Diagnose issues quickly, drive root-cause resolution, and strengthen reusable modeling patterns.
  • Set quality standards by contributing templates, QA checklists, and model best practices.
  • Serve as the technical SME with Finance, Sales Ops, RevOps, and cross-functional customer teams.
  • Guide customers through trade-offs, edge cases, and best practices in compensation architecture.
  • Communicate complex technical topics clearly to both technical and non-technical audiences.
  • Partner with Product and Engineering to surface patterns, influence roadmap priorities, and resolve platform gaps.
  • Collaborate with Sales, CS, and Support to ensure smooth handoffs and consistent customer outcomes.
  • Elevate PS delivery by shaping modeling frameworks, reusable components, and implementation standards.
  • Mentor and guide consultants to uplift technical and consultative excellence across the team.

Qualifications

  • 6+ years of total work experience, including 4+ years designing and modeling complex incentive compensation plans in an ICM/SPM platform.
  • Expert-level Excel modeling for large, complex datasets; strong intuition for data structures, calculations, and model hygiene.
  • Proven experience leading SaaS implementations in a Professional Services, Solutions Architecture, or Technical Consulting role.
  • Demonstrated success navigating complex, multi-stakeholder environments and advising customers through technical and business tradeoffs.
  • Deep understanding of implementation best practices, solution architecture, and the full project lifecycle.
  • Highly analytical, detail-oriented, curious, and customer-obsessed; thrives in fast-paced, ambiguous environments and manages deadlines with discipline.
  • Openness to AI-driven tooling and automation that can improve modeling efficiency or data workflows.

Skills

Required:Excel modelingSolution architectureStakeholder managementCommunication

Benefits

  • equity
  • comprehensive health benefits
  • other perks and benefits
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CaptivateIQ

Agile commission software to design, deploy & adapt commission plans.

CaptivateIQ is on a journey to modernize the world of incentive compensation. Our hope is that people will feel more connected at work if there is greater transparency in how they are rewarded for their efforts. We partner with amazing companies like Carta, Intercom, Gong, and Newfront Insurance to simplify their commissions. Since launching in 2017, we have raised $63M and are backed by leading investors including Sequoia Capital, Accel, S28 Capital, Amity Ventures, and Y Combinator.

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