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Program Manager, EOR

Rippling· Operations
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Hybrid (Toronto, Canada)CA$78k - CA$130kfull-timePosted 2mo ago

About the role

EOR HR Operations Program & Enablement Manager responsible for systems, processes, and knowledge base to support Rippling's Employer of Record HR and Operations teams, driving cross-functional initiatives, country launches, process improvements, and compliance.

Responsibilities

  • Design and implement scalable HR operations processes and SOPs spanning onboarding, offboarding, leave management, benefits administration, and regulatory compliance.
  • Manage EOR operational initiatives across multiple countries, including process redesigns and compliance-driven rollouts, keeping structured plans, milestones, and risks on track.
  • Help launch Rippling EOR in new countries by checking readiness, setting up workflows, and ensuring local laws are followed in partnership with a local HR Advisor.
  • Own the end-to-end case management lifecycle and act as business owner for the EOR support, driving improvements in tools, workflows, and automation.
  • Maintain internal and external guides and help center articles to reduce support tickets.
  • Decide what information goes into help articles and policy guides for clients.
  • Create training plan for new EOR team members and keep everyone updated on new features or changes.
  • Build a program to help supervisors, leads, and managers coach their teams using data and clear feedback.
  • Work with managers worldwide to collect feedback and improve service.
  • Keep track of performance and turn reports into dashboards.
  • Analyze data to identify root causes and partner with Product, Engineering, Sales, Implementation and Operations on solutions.

Qualifications

  • 5+ years of experience in HR operations, EOR services, or managing programs in a fast-paced company.
  • Experience running large projects with many people, tight deadlines, and international teams; ability to build clear processes and guides from scratch.
  • Good understanding of international employment laws and how EOR services work.
  • Experience owning case management systems (e.g., Salesforce) and knowledge management ecosystems (e.g., Confluence, Help Centre); experience designing training curricula and coach-the-coach frameworks for frontline leaders.
  • Strong project planning, risk spotting, and progress communication skills.
  • Comfort with using data to build dashboards and inform decisions.
  • Clear writing and speaking skills for audiences from support staff to executives.
  • Comfort operating across time zones and managing workstreams across multiple regions.

Skills

Required:HR operationsProgram managementInternational employment lawsKnowledge management systems

Benefits

  • Not specified in the description
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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