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Customer Value Partner, US

Hawk· Customer
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Remote$150k - $200kFull-timePosted 2mo ago

About the role

Customer-facing role owning the full customer lifecycle from scoping to implementation and ongoing growth, focused on delivering measurable value for enterprise customers using Hawk’s AML and fraud detection technology.

Responsibilities

  • Own the full customer lifecycle for your portfolio, from initial scoping and implementation through to ongoing value realization, adoption, and new use cases. There's no relay handoff here; you carry the account start to finish.
  • Manage delivery according to Hawk's best practices and methodology: build the plan, track progress against it, and report clearly. Lightweight project management, owned by us.
  • Understand what value truly means for each customer, in their own numbers, and then build it. Design and drive joint success plans that align Hawk's delivery to each client's real business objectives and regulatory context, not a generic template.
  • Own commercial outcomes: drive GRR and NRR for your accounts, and where contract terms carry revenue contingency, own that recognition outcome too.
  • You're not negotiating deal terms, but you're building and proving the confidence that gets deals signed and renewed.
  • Monitor usage and performance relentlessly, and turn what you find into optimization work: false positives down, analyst hours back, faster investigations.
  • Bring AI and agentic AI tools and techniques into how you manage your customers: faster QBR prep, sharper account insight, more consistent reporting, so your time goes to judgement and relationships, not manual admin.
  • Work the sales cycle as a credibility engine, not a seller. You get pulled into pre-sale conversations to build confidence that Hawk can actually deliver what's being promised, backed by your own track record of having done it, and you're the SME customers turn to for end-to-end value creation and enablement with Hawk's technology.
  • Build and defend executive relationships across the account, from governance calls to QBRs, so that Hawk's value is seen by customer leadership.

Qualifications

  • 5+ years in customer-facing roles spanning some combination of customer success, engagement management, or delivery/project management within B2B enterprise software.
  • Track record managing accounts at $500K+ ARR, including cross-sell or expansion work.
  • Comfortable owning a delivery plan end to end, scoping, tracking, and reporting, using Hawk's best practices and methodology, without needing a separate PM in the room.
  • Strong grasp of SaaS and enterprise software delivery models; experience in AML, fraud prevention, or another regulated financial services domain is a real advantage.
  • Hands-on comfort with AI and agentic AI tools and techniques, and you actually use them to work faster and raise quality.
  • Genuine comfort operating at C-suite level and running governance calls with customer leadership.
  • Bias toward ownership over process and ability to close the gap between value and contract terms.
  • Experience in, or appetite for, a start-up or scale-up environment where the account model is still being built.

Skills

Required:Customer lifecycle ownershipDelivery planning and reportingValue-based account management
Last updated Sep 2, 2026. Interested? Apply on the company site.

About Hawk

Increase your risk coverage. Improve efficiency.

Award-winning AML & CFT technology powered by explainable AI increases your risk coverage, helps you identify more crime, and reduces your false positives.

AMLCFTfinancial crimeexplainable AItransaction monitoringpayment screeningcustomer screeningrisk rating
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