Operations Associate
Dallas, TX$22/hrFull-timePosted 2mo ago
About the role
As an Operations Associate, you’ll ensure the smooth and reliable performance of autonomous delivery robots, provide on-the-ground support, perform light maintenance, document incidents, and collaborate across operations, engineering, and customer support to manage deployments and safety initiatives.
Responsibilities
- Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
- Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
- Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
- Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
- Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
- Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
- Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
Qualifications
- Valid drivers license
- Comfortable driving mid-size utility vehicles as needed
- Capable of lifting and maneuvering items weighing up to 50 pounds
- Demonstrated ability to engage with customers in a professional setting
- Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Skills
Required:Valid driver's licenseDriving mid-size utility vehiclesPhysical capability to lift up to 50 poundsCustomer interactionFlexibility in hours
Nice to have:JiraField/customer-facing experience in last-mile delivery or roboticsSlack or similar work communication toolsOrganizational, collaboration, problem-solving skills
Last updated Sep 24, 2026. Interested? Apply on the company site.
About Serve Robotics
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