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Technical Support Engineer- Dynamics CRM, Power Platform and Copilot Studio

Microsoft· Technical Support Engineering
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Taipei, Taiwanfull-timePosted 2mo ago

About the role

Senior Technical Support Engineer within the Customer Service & Support (CSS) team, responsible for owning, troubleshooting, and solving complex customer technical issues related to Dynamics CRM, Power Platform and Copilot Studio, and contributing to readiness, coaching, and product improvement initiatives.

Responsibilities

  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
  • Mandarin Language: fluent in reading, writing and speaking.
  • English Language: confident in reading, writing and speaking.

Skills

Required:Technical troubleshootingTechnical coaching and mentoring
Last updated Sep 10, 2026. Interested? Apply on the company site.

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