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Azure ACE Engineer II

Microsoft· Customer Experience Engineering
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Noida, IndiaFull-timePosted 2mo ago

About the role

Advanced Cloud Engineer 2 – Customer Focused, primary support and engineering contact accountable for the customer’s Azure support experience, driving resolution of complex problems and supporting key customer projects on Azure. Acts as voice of the customer within Azure to escalate problems and drive prioritization of platform/support improvements. Collaboration with field and engineering teams to provide a world-class, engineering-led support experience.

Responsibilities

  • Technical Oriented: Utilizes engineering tools, customer telemetry and direct input. Flags patterns of defects/signals in products or issues across customers. Informs customers and partners about active issues, progress, next steps. Synthesizes feedback to learn product usage and identify gaps and KPIs. Leads team in sharing insights and best practices with customers and partners on service improvements. Recommends content improvements or troubleshooting guides and develops metrics to evaluate changes.
  • Customer Solution Lifecycle Management: Conducts health checks across systems to ensure optimized deployment. Guides customers on new versions. Serves as the connecting point between engineering and customers throughout the solution lifecycle. Responds to issues throughout lifecycle. Proactively guides configuration and deployment on Microsoft platforms. Handles complex escalations and conducts impact analysis to prioritize escalations. Performs deep root cause analysis and translates into improvement opportunities. Serves as escalation resource in subject matter areas. Represents team on highly complex issues.
  • Relationship/Experience Management: Acts as voice of customers, feeds feedback to product/business plans. Identifies usage patterns and drives resolutions for recurring issues with engineering/product groups. Leads engagement with feature/product teams for customer-requested changes. Closes the feedback loop with customers on features. Partners with cross-functional teams to prioritize and resolve complex issues and drive product improvements. Proactively communicates signals as actionable insights to product teams. Coordinates with stakeholders to improve customer health engagement and reduce turnover time.

Qualifications

  • 8+ years of IT experience supporting and troubleshooting enterprise-level, mission-critical applications, resolving complex issues and driving technical resolution across cross-functional teams.
  • 6+ years in an external customer-facing role.
  • 3+ years working with cloud computing technologies.

Skills

Required:Cloud computing technologiesComputeStorageNetworkingHigh AvailabilityAzure Kubernetes ServiceSQL Server / Azure SQL DBHDInsight/HadoopCosmos DBRedis Cache, Service Bus, Event Hub

Benefits

  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local laws. If you need accommodations during the application process, see accommodations.
Last updated Sep 10, 2026. Interested? Apply on the company site.

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