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Senior Strategic Implementation Consultant

Samsara· Customer Success
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Hybrid (US)$109.5k - $165.6kfull-timePosted 2mo ago

About the role

Senior-level implementation consultant for Samsara's Strategic Customer Success team, responsible for deploying and guiding adoption of IoT solutions for enterprise customers, managing deployments, cross-functional collaboration, and ensuring long-term customer value.

Responsibilities

  • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
  • Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
  • Create launch plans and a roadmap to increase product usage.
  • Track implementation progress, participation, product adoption, and account health.
  • Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
  • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
  • Serve as a mentor to the wider Customer Success and Support teams.
  • Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Qualifications

  • 10+ years of experience in a technology consulting and/or customer-facing technology implementation role. Enterprise SaaS experience preferred.
  • Demands strong priority management and high emotional intelligence.
  • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization.
  • Experience supporting or working with technical products.
  • Solutions-oriented with strong problem solving skills.
  • Excellent consultative skills with experience in end to end system implementations.
  • Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day users.
  • Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Bachelor’s degree from a 4-year institution.

Skills

Required:Executive stakeholder managementEnd-to-end system implementations
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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