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Technical Account Manager - UK

Geordie AI· GTM
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Hybrid (London Hybrid)Full-timePosted 2mo ago

About the role

Technical Account Manager to own post-sale relationship with enterprise customers, guiding onboarding, integration, adoption, and renewals in a UK-based role.

Responsibilities

  • Own the Technical Relationship — Be the primary technical point of contact for a portfolio of enterprise accounts, building trust from customer kick-off through renewal and expansion.
  • Project Management — Own the project plan for onboarding and major implementations end-to-end: timelines, milestones, resourcing, and risk tracking across customer, engineering, and product stakeholders. Run the cadence of standups/status calls, keep everyone accountable to dates, and escalate slippage before it becomes a surprise.
  • Onboarding & Implementation — Guide customers through deployment, integrations, and configuration, so they see value from day one.
  • Product Mastery — Become a deep expert on the Geordie platform. Troubleshoot issues, answer technical questions, and give customers confidence in how we work.
  • Adoption & Health — Track account health and usage, spot risks early, and drive the actions that keep customers engaged and expanding.
  • Escalation Management — Be the calm, capable owner of technical escalations — coordinating with engineering and product teams to resolve issues and close the loop with customers.
  • Renewals & Expansion — Partner with our sales team to identify expansion opportunities and ensure strong technical health underpins every renewal opportunity.
  • Customer Advocacy — Bring field insights back to our teams — feature requests, friction points, and what's actually happening in customer environments.
  • Documentation & Enablement — Build the runbooks, guides, and best-practice materials that make onboarding repeatable and support scalable.
  • Cross-Functional Collaboration — Work closely with sales, engineering and product teams to deliver a seamless customer experience.
  • Build the Function — As our first UK TAM, help shape the processes and playbooks that define how Geordie supports customers as we scale, in step with the wider TAM function.

Qualifications

  • 2–5 years' experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer role at a SaaS or cybersecurity company.
  • Passion and interest in agents, how organisations are utilising them, their security and risk, and their governance.
  • Solid technical fluency — comfortable with agent architectures, agent security, agent tooling, APIs, SaaS/cloud integrations, and cloud environments.
  • Proven track record of owning post-sale relationships with enterprise customers, including onboarding, adoption, and renewal.
  • Experience diagnosing and resolving technical issues, including coordinating with engineering teams on fixes.
  • Exceptional written and verbal communication skills, with the ability to work confidently with both technical practitioners and executive stakeholders.
  • Strong discovery and problem-solving skills — able to get to the root of a customer issue quickly.
  • Comfortable delivering polished, tailored product walkthroughs and training sessions independently.
  • Highly organised, with rigorous attention to detail across documentation, account health tracking, and follow-through.
  • Collaborative team player who thrives in a fast-paced, ambiguous startup environment.
  • Based in the United Kingdom, with the right to work in the UK, and the flexibility to travel to customer sites as needed.

Skills

Required:Technical relationship managementProject managementProduct masteryAdoption & health monitoringEscalation managementRenewals & expansion collaborationDocumentation & enablementCross-functional collaborationAI tooling fluency

Benefits

  • N/A
Last updated Aug 26, 2026. Interested? Apply on the company site.
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About Geordie AI

AI Governance Platform | Geordie AI

Geordie.ai is the AI governance platform helping enterprises adopt AI agents safely across posture, observability, compliance, and contextual controls.

AI governanceAgent DiscoveryBeam RemediationBehavioral ObservabilityPosture ManagementRisk Intelligenceagent discoverybeam remediation
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