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Founding Account Manager, EMEA

Geordie AI· GTM
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Hybrid (London Hybrid), Hybrid (United Kingdom Remote)Full-timePosted 2w ago

About the role

Founding Account Manager for EMEA to own and grow relationships with the first 50+ customers and strategic accounts in Europe, adapting the US customer processes for the region, driving onboarding, renewals, and expansion while collaborating with Sales, Support, TAC, Product, and Engineering.

Responsibilities

  • Own the Customer Relationship — Be the main day-to-day contact for our first 50 or so EMEA customers and our strategic accounts. Run bi-weekly check-ins and Executive Business Reviews. Know each customer well: what they're trying to achieve with AI agents, who the key people are, and where Geordie is helping.
  • Lead Onboarding and Implementation — Run onboarding and implementation for new customers. Agree milestones with them, hold them to those milestones, and get them up and running quickly.
  • Evolve the Customer Motion — Take the processes our US team has built, adapt them for EMEA, and improve them as we learn. Add to our playbooks and health metrics.
  • Solve Problems Hands-On — Learn the Geordie platform well enough to troubleshoot issues yourself. When something needs Support, a Technical Account Manager, or Engineering, stay on it until the customer's problem is solved.
  • Own Renewals — Carry a renewal number and hit it. Start renewal conversations early, spot at-risk accounts in advance, and put a plan in place for each one.
  • Drive Expansion — Work with our Account Executives on upsell and cross-sell. Look for opportunities in new teams, use cases, and products, and lead the conversations where you know the customer best.
  • Turn Customers into Advocates — Get happy customers to speak up for Geordie, whether that's a reference call, an introduction to a prospect, a review, a testimonial, a case study, or a public post.
  • Be the Voice of the Customer — Pass what you hear from customers to Product and Engineering, clearly and regularly, so it shapes what we build next.
  • Collaborate Across the Company — Work closely with Sales, Technical Account Managers, Support, Product, and Development. Make handoffs smooth so customers never have to repeat themselves.
  • CRM Discipline — Keep Attio up to date with account health, renewal dates, expansion opportunities, and next steps.
  • Forecasting — Give accurate renewal and expansion forecasts, including which accounts are at risk and what you're doing about it.

Qualifications

  • 5–7 years of experience in account management, customer success, or a similar customer-facing role in B2B SaaS or cybersecurity.
  • Proven track record of owning and delivering a renewal number, with strong gross and net retention results.
  • Experience driving or supporting upsell and cross-sell motions in partnership with sales teams.
  • Experience managing relationships with enterprise customers across multiple stakeholders, from practitioners to senior leadership.
  • Technical aptitude and a hands-on approach to troubleshooting complex products.
  • Experience building or significantly improving customer processes, playbooks, or functions.
  • Disciplined about keeping CRM data accurate and current.
  • A track record of working well across sales, support, technical, and product teams.
  • Strong written and verbal communication, and the confidence to run Executive Business Reviews with senior stakeholders.
  • Based in or able to commute to London regularly; willingness to travel within Europe as needed.

Skills

Required:Account managementCustomer successOnboardingUpsell / cross-sellTechnical troubleshootingCRM / AttioExecutive communicationCross-functional collaborationAI tooling familiarity

Benefits

Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Geordie AI

AI Governance Platform | Geordie AI

Geordie.ai is the AI governance platform helping enterprises adopt AI agents safely across posture, observability, compliance, and contextual controls.

AI governanceAgent DiscoveryBeam RemediationBehavioral ObservabilityPosture ManagementRisk Intelligenceagent discoverybeam remediation
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