← All roles

Technical Account Consultant (Payroll Compliance/Modern Awards)

Rippling· Technical Account Management
Apply on company site
Hybrid (Sydney, Australia)Full-timePosted 2mo ago

About the role

Specialist for Australian payroll compliance, including Modern Awards, Single Touch Payroll (STP), superannuation, and long service leave, supporting Rippling customers and internal teams with Australian payroll configuration, enablement, and compliance governance.

Responsibilities

  • Payroll & Compliance Configuration Audits - Review live customers' Modern Award setup, STP mapping, superannuation, and long service leave configuration to identify errors, inefficiencies, or compliance gaps and deliver clear remediation recommendations
  • Modern Awards Enablement - Train customer admins on how Modern Awards are configured and maintained in Rippling, including annual award updates, and identify optimisation opportunities
  • Report and policy configuration - Build complex reports and configure payroll-related policies, including Modern Award and enterprise agreement requirements, to support accurate compliance analysis, customer audits, and scalable operational processes
  • Feedback loop to Product - Capture structured feedback on payroll and compliance performance, surfacing recurring themes and Australia-specific insights to Product and Engineering
  • Enterprise Account Health Checks - Run post-implementation health checks and configuration audits for high-value Enterprise accounts as Modern Award and compliance requirements evolve
  • Internal TAM/AM Enablement - Serve as an internal knowledge resource, upskilling TAMs and AMs on Australian payroll compliance
  • Structured engagement delivery - Provide documented findings and next steps from every engagement and drive engagements initiated reactively by TAMs/AMs or proactively where risk or complexity warrants it
  • Training asset development - Build reusable training assets covering Australian payroll compliance best practices, plus internal enablement materials for TAMs, AMs, and IMs
  • Scaled enablement through webinars - Host recurring 1:many adoption webinars and cohort-based Modern Award briefings that drive platform adoption and walk customers through annual award changes before they become support tickets
  • General case support - Take on customer cases outside of payroll and compliance as needed, in support of the broader Australian TAM/AM team

Qualifications

  • 3+ years of SaaS experience in payroll process, consulting, implementation, or support, with strong, hands-on experience in Australian Modern Awards interpretation and application
  • Deep working knowledge of Australian payroll compliance, including Modern Awards, STP, superannuation, and long service leave
  • Passion for helping customers and colleagues
  • Ruthless prioritisation and time management
  • Ability to explain complex payroll and compliance scenarios in simple, clear written or verbal communications
  • Strong attention to detail and ability to solve complex, interdependent configuration problems
  • Comfort handling general, non-payroll customer cases alongside a payroll-first specialisation
  • Interest in actively working with product and engineering teams to feed Australia-specific product gaps into the roadmap

Skills

Required:Australian Modern Awards interpretationSingle Touch Payroll (STP)Superannuation & Long Service Leave

Benefits

  • Hybrid Office Model in Sydney: 1 or 3 days per week in Sydney office depending on postcode
  • Equal opportunity employer
  • Reasonable accommodations for candidates with disabilities upon request via accomodations@rippling.com
Last updated Sep 23, 2026. Interested? Apply on the company site.
Rippling logo

About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

HRPayrollITFinanceGlobal
Company profileWebsite

More open roles at Rippling