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Head of Account Management, SME & Growth

Airwallex· SME & Growth Business
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SG - SingaporeFull-timePosted 2mo ago

About the role

Head of Account Management responsible for leading a 15+ person team of account managers and customer success managers, defining GTM strategy to maximize product adoption and wallet share within the SME & Growth segment.

Responsibilities

  • Leadership of Leaders: set standards, lead, coach, and scale a high-performing organisation of 15+ AMs and CSMs by directly managing Team Leads/Managers, while influencing the broader team.
  • Drive portfolio growth: develop and execute the GTM strategy to expand Airwallex's footprint, strengthen client relationships, and grow wallet share across the full customer portfolio.
  • Prioritise biggest bets: identify and lead cross-functional initiatives based on industry trends, competitors, and customer insights, to drive step-change execution and largest commercial impact.
  • Trusted advisor to key customers: build and maintain strong relationships with C-suite of top clients, serving as a trusted advisor and ensuring Airwallex solutions deliver transformational value.

Qualifications

  • 10+ years' experience in sales, business development, account management, with at least 7 years in leadership roles, ideally in payments, fintech, consulting, investment banking, or a high-growth company
  • Proven track record of building and leading high-performing teams to achieve ambitious commercial targets in a high-growth environment.
  • Hustler mentality: scrappy, persistent, and comfortable working in ambiguity, yet able to set structure
  • Strong commercial intuition, with the ability to map payment flows and spot revenue opportunities.
  • Highly analytical, with the ability to drive strategic planning, evaluate data, and make informed decisions.
  • Exceptional communication, negotiation, and stakeholder management skills, with experience engaging C-level executives.
  • Experience developing and executing GTM strategies, driving product adoption, and managing complex client portfolios.

Skills

Required:Leadership over a large AM/CSM teamGTM strategy developmentAccount management and client relationship management
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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