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Onboarding Manager

Anrok· Activation
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Hybrid (New York City)$120k - $140kFull-timePosted 2mo ago

About the role

Anrok is seeking a customer-obsessed Onboarding Manager to guide clients through implementation, coordinate with Tax and Solutions Engineering teams, educate customers on the platform, and continuously improve onboarding processes to ensure successful adoption and satisfaction.

Responsibilities

  • Manage an onboarding book of business of accounts through their onboarding journey, coordinating with Anrok's Tax and Solutions Engineering teams to resolve tax and technical issues and questions, and configure platform settings for each customer's business needs, ensuring each account is set up correctly.
  • Execute customer education and training, becoming a product expert who can guide customers through Anrok's platform features, ensuring customers are set up for success by skillfully leveraging the platform to its full potential.
  • Develop and maintain organized project tracking systems and operational processes that support efficient customer onboarding, leveraging and creating standardized workflows and documentation to ensure consistent service delivery.
  • Track and monitor customer progress throughout onboarding, using data insights to identify potential issues early and ensure customers are successfully adopting platform features.
  • Regularly update internal teams on client asks and issues
  • Keep consistent and precise records in Anrok’s CRM, regularly updating onboarding status, blockers, account persona details, and key account information.
  • Coordinate smooth handoffs to account management teams by maintaining detailed customer records and comprehensive transition documentation.
  • Continuously improve onboarding processes by analyzing customer feedback, completion timelines, and success metrics, and implementing operational enhancements that increase efficiency and customer satisfaction.
  • Ensure optimal platform utilization by driving customer compliance before transitioning to support and account management teams.

Qualifications

  • 2+ years of experience in customer success, account management, or project coordination roles, ideally at a tech company working with SMB to mid-market customers

Skills

Required:Onboarding managementCustomer success

Benefits

  • Equity upside of an early-stage startup with the product-market fit of a later-stage company
  • Daily lunch and snacks for those working out of our office hubs
  • Medical, dental, and vision insurance covered 100%
  • One Medical membership covered, flexible sick benefits, and more
  • Annual learning and development stipend for books, online courses, and conferences
  • Annual team offsites and in-person opportunities around growing Anrok hubs
  • Home office setup stipend
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Anrok

The global sales tax solution built for modern commerce | Anrok

Anrok automates sales tax compliance across your financial stack, so you can grow your business in any market.

sales taxVATcompliancemodern commerce
Company profileWebsite

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