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Technical Account Manager (US)

n8n· Sales
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RemoteFull-timePosted 2mo ago

About the role

Technical Account Manager focused on the technical success of n8n’s strategic top-tier customers, ensuring healthy, scalable, and high-performing environments while maximizing long-term platform adoption.

Responsibilities

  • Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
  • Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
  • Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
  • Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
  • Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
  • Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.
  • Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
  • Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
  • Keep customers informed with timely communication, clear resolution plans, and proactive risk management.
  • Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
  • Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering.
  • Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
  • Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted.

Qualifications

  • 🧭 Technical account leadership: strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or similar customer-facing technical role.
  • ☁️ Infrastructure and platform expertise: deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
  • 🔎 Production troubleshooting: experience diagnosing performance, reliability, and scalability challenges in production environments.
  • 💬 Clear technical communication: ability to translate complex technical topics into actionable recommendations for technical and business stakeholders.
  • 🤝 Stakeholder management: proven ability to build trust with senior technical stakeholders and align internal teams around customer outcomes.
  • 🔁 Cross-functional collaboration: experience working with Support, Product, Engineering, and Customer Success teams.
  • 🛠️ Strong DevOps and infrastructure experience: hands-on with Docker, Kubernetes, self-hosted deployments, cloud environments, and production systems.

Skills

Required:Technical Account ManagementCloud infrastructureProduction troubleshootingDevOps tools (Docker, Kubernetes)Stakeholder management

Benefits

  • Competitive compensation
  • Ownership with equity
  • US vacation and sick days; public holidays observed
  • US health plans with options including HDHP with HSA
  • 401(k) with 4% employer match
  • Disability and life insurance
  • Annual skill development stipend
  • Remote-first with team off-sites
  • Open source giving—$100 per month to support projects you care about
  • Transparent company culture
Last updated Oct 15, 2026. Interested? Apply on the company site.

About n8n

AI Workflow Automation Platform & Tools - n8n

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation, giving technical teams the flexibility of code with the speed of no-code.

AIBusiness Process AutomationNo-codeWorkflow Automationai-agents-and-applicationswing-list-2026wing-list-2026-late-stage
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