← All roles

Technical Customer Success Specialist (Day shift)

Oxylabs· Customer Success
Apply on company site
Hybrid (Vilnius)€1.5k/mo - €2.1k/moFull TimePosted 2mo ago

About the role

Technical Customer Success Specialist supporting B2B clients with technical questions, product setup, troubleshooting, and day-to-day usage. Works with global enterprise clients, coordinating with technical teams to translate complex product information into clear customer-facing guidance.

Responsibilities

  • Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution.
  • Investigate customer requests by collecting details from clients, checking internal databases, and verifying the information needed to understand and solve the issue.
  • Respond to customer queries quickly and professionally, explaining technical topics clearly, keeping customers updated, and following through until the issue is resolved.
  • Work with technical teams to understand product logic, clarify more complex cases, and turn technical information into clear customer-facing answers.
  • Monitor daily operational tasks such as server health checks, client-specific communication channels, and shift handovers to keep the team aligned and customer support consistent.
  • Provide proactive support throughout the customer lifecycle by spotting recurring questions, sharing helpful guidance, and helping maintain high customer satisfaction.

Qualifications

  • Proven experience in customer support, customer success, or another client-facing role.
  • Tech-savvy mindset with a problem-solving attitude and curiosity to understand how products work.
  • Investigative, motivated, and independent approach, with the ability to learn quickly and take ownership.
  • Quick reaction, strong focus, and empathy when helping customers solve issues.
  • Excellent communication skills in English and Lithuanian.

Skills

Required:Customer supportEnglish and Lithuanian communicationProblem solving and investigationTechnical curiosity

Benefits

  • Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
  • Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
  • Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
  • Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.
Last updated Oct 22, 2026. Interested? Apply on the company site.
Oxylabs logo

About Oxylabs

High Quality Proxy Service to Gather Data at Scale

The best proxy service platform with 175M+ Residential and 2M Datacenter IP proxies. Extract public data from any website with ease!

ProxiesScrapingDataWeb scrapingResidential ProxiesDatacenter ProxiesUnblockersDatasets
Company profileWebsite

More open roles at Oxylabs