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Senior Technical Customer Success Specialist (Evening shift)

Oxylabs· Customer Success
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Hybrid (Vilnius)€1.9k/mo - €2.6k/moFull TimePosted 2w ago

About the role

Senior Technical Customer Success Specialist role within Oxylabs’ Customer Success team, focusing on technical support for B2B clients, guiding them through product setup, troubleshooting, and ongoing usage with an emphasis on evening shift availability.

Responsibilities

  • Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution.
  • Investigate customer requests by collecting details from clients, checking internal databases, and verifying the information needed to understand and solve the issue.
  • Respond to customer queries quickly and professionally, explaining technical topics clearly, keeping customers updated, and following through until the issue is resolved.
  • Work with technical teams to understand product logic, clarify more complex cases, and turn technical information into clear customer-facing answers.
  • Monitor daily operational tasks such as server health checks, client-specific communication channels, and shift handovers to keep the team aligned and customer support consistent.
  • Provide proactive support throughout the customer lifecycle by spotting recurring questions, sharing helpful guidance, and helping maintain high customer satisfaction.

Qualifications

  • Proven experience in customer support, customer success, or another client-facing role.
  • Tech-savvy mindset with a problem-solving attitude and curiosity to understand how products work.
  • Investigative, motivated, and independent approach, with the ability to learn quickly and take ownership.
  • Quick reaction, strong focus, and empathy when helping customers solve issues.
  • Excellent communication skills in English and Lithuanian.

Skills

Required:Customer support / customer successTechnical understanding of productsEnglish and Lithuanian communication

Benefits

  • Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
  • Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
  • Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
  • Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.
  • See the full list of benefits here: https://source.ai/career/blog/benefits
Last updated Oct 22, 2026. Interested? Apply on the company site.
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