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Technical Account Manager, Observe

Snowflake Inc.· Global Support
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US-NY-New York, US-NJ Metro-Remote, US-NY-Remote$148k - $194.2kFull-timePosted 1mo ago

About the role

Technical Account Manager to partner with strategic enterprise customers and ensure sustained operational value from Observe, an AI-native observability platform built on the Snowflake AI Data Cloud.

Responsibilities

  • Serve as the primary technical owner and trusted advisor for assigned strategic accounts
  • Build deep familiarity with customer architectures, datasets, use cases, and operational goals
  • Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
  • Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
  • Lead regular health checks, architecture reviews, and proactive improvement initiatives
  • Identify new use cases and expansion opportunities aligned to customer outcomes
  • Coordinate technical escalations and advocate across Support, Engineering, and Product when needed
  • Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios

Qualifications

  • 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
  • Strong hands-on experience operating production observability platforms
  • Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms
  • Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines
  • Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
  • Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)
  • Ability to lead complex technical conversations with practitioners and engineering leadership
  • Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates
  • A pragmatic, consultative mindset focused on solving real-world production problems

Skills

Required:Technical account managementObservabilityOpenTelemetry
Last updated Aug 27, 2026. Interested? Apply on the company site.

About Snowflake Inc.

The Data Platform Built for Data Teams.

Snowflake powers AI, data engineering, applications, and analytics on a trusted, scalable AI Data Cloud—eliminating silos and accelerating innovation.

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