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Data Center Ops Director, Malaysia

Microsoft· Data Center Operations Management
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Johor Bahru, MalaysiaFull-timePosted 1mo ago

About the role

Microsoft Data Center Ops Director responsible for delivering world-class data center support services across a campus or metro, managing safety, security, costs, and ecological responsibility while leading a diverse team and coordinating with partners and stakeholders to support Microsoft cloud services.

Responsibilities

  • Empower a culture of safety, security and compliance in all aspects of data center operations
  • Leadership, management, coaching, and development of Microsoft full time employees across datacenters in your Metro
  • Accountable for the ongoing IT and Critical Environment support for all service lines ensuring on-time and defect-free delivery of customer capacity within SLA commitments
  • Responsible for planning and delivery of all supporting physical infrastructure, logistics, and resources required to meet anticipated growth within your Metro
  • Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your Metro, including leading incident management calls with customers and senior leadership, timely resolution of incidents, post-incident reviews, and implementation of improvement plans
  • Ensure financial management of your metro including development of detailed budgets, forecasts, and management of operational and capital spend
  • Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams
  • Collaborate with global and regional management teams and contribute to improvement programs
  • Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

Qualifications

  • High School Diploma or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
  • 5+ years experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms

Skills

Required:Leadership and team managementIncident management
Last updated Sep 3, 2026. Interested? Apply on the company site.

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