← All roles

Technical Support Engineer (SharePoint)

Microsoft· Technical Support Engineering
Apply on company site
Hybrid (Australia, Multiple Locations), Sydney, MelbourneFull-timePosted 1mo ago

About the role

Technical Support Engineer within the Customer Service & Support organization to own, troubleshoot, and resolve complex SharePoint-related issues, provide readiness and coaching, and collaborate with engineering to improve products and tooling. Flexible shift requirements and on-site work in Australia.

Responsibilities

  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
  • SharePoint: Extensive experience in administering SharePoint Server; Advanced technical knowledge about SharePoint Server and SharePoint Online; Experience investigating complex SharePoint issues related to administration, performance and customization; Understanding of identity and authentication/authorization with Windows Active Directory Services and Azure Active Directory; Experience of web development technologies (ASP.NET, HTTP, JavaScript, HTML5, CSS, React, Angular); Understanding of client/server, networking, and Internet technologies fundamentals; Demonstrated ability to troubleshoot and resolve complex issues efficiently; Adequate knowledge in SQL Server; Diagnose and resolve Copilot-related issues including access, permissions, licensing, and functionality problems; Respond to support tickets and service requests within established SLAs; Escalate complex issues to Microsoft or internal technical teams; Strong problem-solving skills; Excellent communication and interpersonal skills; Willingness to work on weekends/evenings as required; Provide technical support for Microsoft Office, Microsoft 365, and Copilot-related scenarios; Experience supporting Microsoft Office or Microsoft 365 products; Strong troubleshooting and analytical skills; Good understanding of cloud services, identity, licensing, and tenant configuration; Familiarity with Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Office desktop/web apps; Strong interest in AI productivity tools, especially Microsoft Copilot; Troubleshoot issues across Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, and web-based Microsoft 365 experiences; Support customers with Copilot enablement, licensing, access, prompt usage, and expected product behavior; Investigate incidents using logs, diagnostics, service health information, and customer reproduction steps; Clearly explain technical issues, workarounds, and resolutions to both technical and non-technical audiences; Collaborate with engineering, product teams, and peer support teams to escalate complex or emerging issues; Document known issues, troubleshooting steps, and customer-ready guidance; Identify trends in customer cases and contribute to product quality and supportability improvements; Promote responsible AI usage, data protection awareness, and secure Microsoft 365 configuration practices.

Skills

Required:SharePoint administrationIdentity and authenticationWeb development technologiesNetworking fundamentalsSQL ServerCopilot troubleshootingTroubleshooting & communicationCustomer collaboration

Benefits

  • Microsoft benefits package (as applicable)
  • Equal opportunity employer
  • Security and background screenings
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft