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Technical Support Engineer - Endpoint Configuration Manager

Microsoft· Technical Support Engineering
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JapanNot specifiedPosted 1mo ago

About the role

Technical Support Engineer role within Microsoft Customer Experience & Success (CE&S) focusing on troubleshooting and resolving customers' technical issues, with opportunities to contribute to product/process improvements and grow technical skills.

Responsibilities

  • Collaborate within the team and with other teams to identify, investigate, and resolve customers’ technical problems using troubleshooting tools and practices.
  • Participate in preparatory activities with colleagues by engaging with the community.
  • During training and onboarding, acquire specific technical and professional skills to understand and resolve customer issues.
  • Identify potential product defects and provide feedback to senior engineers to help improve Microsoft products.

Qualifications

  • 3+ years of technical support, technical consulting, or IT experience
  • Or a bachelor's degree in computer science, IT, or a related field with at least 1 year of technical support or IT experience
  • Experience operating MECM or other endpoint security or asset management products

Skills

Required:Technical troubleshootingCollaborationTraining and onboarding
Nice to have:Product/Process feedback
Last updated Aug 27, 2026. Interested? Apply on the company site.

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