← All roles

IT Operations Lead

Office Hours· People
Apply on company site
Hybrid (San Francisco)$145k - $175kFull-timePosted 1mo ago

About the role

IT Operations Lead responsible for end-to-end IT, devices, access, and security across Office Hours. First dedicated IT hire, hands-on with autonomy to build processes, support end users, manage fleet and SaaS/tools, and oversee AI tooling administration.

Responsibilities

  • End user support. Serve as the first point of contact for IT and systems questions; triage and resolve hardware, software, and access issues; develop self-service documentation and guidance, including AI tool usage guidance.
  • Device and fleet management. Own hardware procurement, deployment, lifecycle tracking, MDM enrollment/configuration for Mac fleet, inventory and budget.
  • Identity and access management. Administer identity provider and SSO, manage RBAC, conduct access reviews.
  • SaaS and vendor management. Administer tool stack, evaluate/new tools, manage contracts/renewals/licenses/seat allocation; identify cost savings; administer AI stack.
  • Office infrastructure. Maintain network/connectivity, printers/peripherals, conference room and AV in SF and NY offices.
  • Onboarding and offboarding execution. Handle hardware setup, account/license provisioning, access requests, deactivation, asset recovery, license reclamation, data retention for departures.
  • Security operations. Implement/maintain security configurations, support remediation, align access/tools with security requirements.
  • Process and documentation. Build runbooks/workflows/automation to scale IT operations as the company grows.
  • AI tooling and enablement. Administer AI tool stack, manage access/licensing/usage visibility; train/guide staff; advise on adoption, cost, and appropriate use.

Qualifications

  • 8 to 12 years in IT operations or systems administration, ideally at a startup with in-person and remote employees.
  • Experience as sole or first IT hire or highly autonomous role.
  • Security experience: hands-on security program/practice ownership (access management, endpoint security, vulnerability management, security tooling, incident response).
  • Fluent daily use of AI tools; ability to teach others and provide practical guidance.
  • Strong hands-on administration of Google Workspace, identity provider (e.g., Okta), and Mac fleet management via MDM.
  • Ownership of a modern SaaS stack including access management, licensing, and cost control.
  • Good judgment on what to handle independently vs. escalate.
  • Patient, service-oriented approach with non-technical colleagues.
  • Experience configuring security controls against established frameworks.
  • Multi-site network and AV setup.

Skills

Required:End user supportDevice and fleet managementIdentity and access managementSaaS and vendor managementOffice infrastructureOnboarding/offboarding executionSecurity operationsProcess and documentationAI tooling and enablement

Benefits

  • Competitive salary and equity
  • Medical, dental, and vision coverage
  • 401(k)
  • Monthly wellness and fitness stipend
  • Paid time off policy, plus company holidays
  • Annual company off-sites (e.g., Tahoe, Mendocino, Mexico City, San Diego, Park City)
  • Flexible remote work policy
  • Paid parental leave (12 weeks fully paid bonding leave; birthing parents receive 8–10 additional weeks)
Last updated Oct 23, 2026. Interested? Apply on the company site.
Office Hours logo

About Office Hours

Office Hours: Get paid for your expertise

Office Hours connects your expertise to paid opportunities—calls, surveys, and expert data work. We handle scheduling, compliance, and payments.

IndustryCompanyRoleSpecialtyLocation
Company profileWebsite

More open roles at Office Hours