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Customer Success Manager

Samsara· Customer Success
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Remote$97.9k - $131.6kfull-timePosted 1mo ago

About the role

Remote role in the US (excluding listed regions) for Samsara’s Scaled Customer Success team, focusing on technically adept account management, driving adoption, value realization, renewals and expansions for large mid-market customers.

Responsibilities

  • Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
  • Demonstrate a willingness to learn, investigate, diagnose and resolve technical issues for customers.
  • Drive business transformation by leading strategic customer engagements to deeply understand current operations and business goals, allowing for proactive workflow transformations and architecting action plans that define the metrics and timelines necessary to remove barriers and deliver business value.
  • Orchestrate product consultation workshops and value check-ins for our most complex partnerships, leading to feature and workflow change recommendations that help customers get the most out of their Samsara products.
  • Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.
  • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
  • Champion, role model, and embed Samsara’s cultural principles across global teams.

Qualifications

  • 3 - 5+ years of experience in a technical customer success, account management, sales, sales engineering or strategic consulting role. Enterprise SaaS experience preferred.
  • Strong priority management and high emotional intelligence.
  • Experience supporting or working with technical products.
  • Solutions-oriented with strong problem-solving skills.
  • Proven track record of building trust and communicating effectively with executives, Sales, Product, Support and Engineering leadership, day-to-day users of our software.
  • Passion for initiative, fast-paced environments, and delivering outcomes.
  • Diplomacy, tact, and poise under pressure when resolving customer issues.
  • Bachelor’s degree from a 4-year institution.

Skills

Required:Technical product understandingAccount managementstakeholder communication

Benefits

  • Total Rewards including base salary, performance-based bonus/variable pay, and equity (for eligible roles).
  • Flexible, employee-led remote model.
  • Professional development stipend.
  • Comprehensive health and parental leave plans.
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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