Renewals Manager, Velocity
About the role
Renewals Manager to support CaptivateIQ's Velocity (scaled) segment by owning the majority of renewal transactions in the scaled SMB/MM segment. High-volume, post-sales role focused on retention, value justification, renewal execution, and proactive risk management in a fast-moving SaaS environment.
Responsibilities
- Own a high-volume renewal portfolio across Velocity accounts, ensuring contracts are renewed accurately and on time.
- Run proactive renewal motions well before contract end dates, including outreach, follow-up, timeline management, and internal coordination.
- Identify churn and contraction risk early using customer signals, activity trends, and internal context; escalate with clear recommendations when needed.
- Position renewal value clearly and confidently for transactional customers, using customer outcomes, product usage, and business context to support the conversation.
- Partner with CSMs, Account Directors, Finance, Legal, PS, Support, and leadership to resolve blockers and move deals forward.
- Maintain accurate forecasts and CRM hygiene, including renewal status, risk level, blockers, next steps, and expected outcomes.
- Use playbooks, segmentation, and automation to scale your work across a large book of business without sacrificing customer experience.
- Support save motions and approved concession paths with sound judgment and strong internal communication.
- Spot repeatable patterns across the Velocity segment and share ideas that improve renewal plays, risk detection, and operational efficiency.
- Build working knowledge of CaptivateIQ's platform and customer use cases to connect renewal conversations to real customer value.
- First in function: work closely with leadership to operationalize best practices, build and improve processes and directly contribute to retention results in our scaled segment.
Qualifications
- 2-4 years of experience in Renewals, Customer Success, Account Management, or another customer-facing SaaS role.
- Experience managing a high-volume portfolio or pipeline with multiple concurrent deadlines.
- Proven ability to drive or support renewal execution in a structured, deadline-oriented environment.
- Strong written and verbal communication skills, especially in concise customer-facing outreach.
- Good commercial instincts: comfortable discussing value, navigating basic objections, and partnering on deal strategy when needed.
- Strong organizational discipline across systems, documentation, forecasting, and follow-through.
- Comfort working in an evolving environment where processes are improving and not every scenario has a perfect playbook.
- Experience using AI tools to improve efficiency, prioritization, and customer prep.
- Experience with SaaS renewals, subscription businesses, or recurring revenue models.
- Exposure to pricing, procurement, or lightweight contract negotiation.
Skills
About CaptivateIQ
Agile commission software to design, deploy & adapt commission plans.
CaptivateIQ is on a journey to modernize the world of incentive compensation. Our hope is that people will feel more connected at work if there is greater transparency in how they are rewarded for their efforts. We partner with amazing companies like Carta, Intercom, Gong, and Newfront Insurance to simplify their commissions. Since launching in 2017, we have raised $63M and are backed by leading investors including Sequoia Capital, Accel, S28 Capital, Amity Ventures, and Y Combinator.
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