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Global Operations Specialist

Match Group· Match Group Shared Care and Moderation Services / Trust and Safety
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Hybrid (Dublin, Ireland)Full-timePosted 1mo ago

About the role

Specialist for the Global Operations team supporting users globally during the APAC timezone. Provides dedicated support by handling the most complex and critical customer issues, investigating safety concerns, abuse reports, platform issues, and escalated support cases, while ensuring compliance with Match Group’s Community Guidelines and Terms of Service across all supported brands.

Responsibilities

  • Help protect the Match Group ecosystem by preventing fraudulent activity, enforcing Terms of Service, and enhancing the overall user experience.
  • Investigate, troubleshoot, and resolve complex and sensitive escalations related to Trust & Safety and customer support.
  • Review bug reports and application functionality issues, partnering with Engineering teams to facilitate resolution.
  • Gather and analyze user feedback related to new product launches and feature rollouts.
  • Navigate high-pressure situations, ambiguous scenarios, and evolving policies with sound judgment and professionalism.
  • Review and address sensitive content, including graphic material, harassment, hate speech, and other policy violations.
  • Collaborate closely with cross-functional partners across Trust & Safety Teams, Engineering, Communications, Marketing, Legal, and outsourced support teams.
  • Contribute to team initiatives and continuously identify opportunities to improve processes, workflows, and operational efficiency.

Qualifications

  • At least 2 years of experience in a customer experience facing role
  • Basic working knowledge of Zendesk
  • Strong ability to quickly understand, assess, and summarize complex cases
  • Excellent analytical and problem-solving skills, with sound judgment and attention to detail
  • Highly adaptable and comfortable working in a fast-paced, dynamic environment
  • Proven ability to manage multiple priorities and maintain high-quality work under pressure
  • Outstanding time management and prioritization skills
  • A quick learner with a proactive and solutions-oriented mindset
  • Strong collaboration and teamwork skills
  • Technically savvy, with the ability to navigate systems and troubleshoot issues effectively
  • Passion for helping people and creating positive user experiences
  • Demonstrated critical thinking skills and the ability to logically isolate and resolve issues
  • Experience in project management and cross-functional collaboration, with the ability to coordinate effectively across teams and stakeholders
  • Subject matter expertise in Trust & Safety, with the ability to support, mentor, and upskill team members while promoting best practices
  • Self-driven and proactive, with the ability to manage projects independently and deliver results with minimal supervision or direction

Skills

Required:Customer experienceZendeskCase analysis and summarizationCommunicationCross-functional collaborationProblem solving
Nice to have:Project management

Benefits

  • Comprehensive health coverage
  • Competitive pay
  • Team bonding events
  • Yoga classes and social events
Last updated Oct 21, 2026. Interested? Apply on the company site.

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