Professional Services Manager
About the role
Abacum is hiring a Professional Services Manager to own end-to-end delivery of implementation projects, pre-sales scoping, and client value realization for its FP&A platform.
Responsibilities
- Own end-to-end delivery of Abacum implementation projects, from pre-sales scoping through kickoff and delivery, driving customers to success and value realization on the platform.
- Partner with Sales during the pre-sales cycle to scope projects, size effort, and present and walk clients through the SOW, setting the right expectations before the deal closes.
- Build project documents, sprint plans, budgets, and resource plans tailored to project and delivery model.
- Manage implementations that involve both direct customer delivery and delivery through partners, holding partners to the same quality bar as internal delivery.
- Manage scope, risk, and change control, escalating early using governance processes.
- Act as the trusted advisor to client stakeholders; advise on process and org changes needed to get value from the platform.
- Coordinate with Product, Support, Sales, Customer Success, and delivery partners to ensure a coherent client experience.
- Get hands-on with the product to unblock the team on platform or FP&A concept questions without escalation.
- Contribute to delivery methods: developing AI to speed up delivery, refining templates, sprint cadences, and design-phase practices.
- Mentor junior delivery team members and partner-side consultants on delivery standards and quality.
Qualifications
- 4+ years of hands-on experience implementing a financial planning/EPM platform
- Experience scoping projects pre-sale and presenting SOWs directly to clients
- Direct experience managing implementations delivered through third-party partners or resellers
- Working knowledge of FP&A processes (budgeting, forecasting, reporting, consolidation)
- Working knowledge of other planning use cases such as workforce planning (bonus)
- Track record managing multi-stakeholder, multi-workstream projects with technical and change-management components
- Ability to read a scope document critically and flag risk early
- Proficiency with SaaS project tools and Agile/hybrid methodologies
- Excellent client-facing communication, comfortable presenting to senior finance stakeholders
Skills
Benefits
- Competitive compensation including equity package
- Competitive vacation policy
- Medical Insurance
- L&D budget
- Access to Meditopia (wellbeing platform)
- Language courses (English / Spanish)

About Abacum
The agentic FP&A platform that helps Finance teams drive business…
Finance teams get instant access to all the operational and financial metrics in one place. With a single click, Finance teams automate management reporting, forecast revenue, plan headcount, budget OPEX, and run multiple scenarios. Abacum perfectly balances entreprise-grade flexibility with consumer-grade ease of use. Our powerful, intuitive multi-dimensional modeling engine and collaborative workflows make business partnering seamless. With more than $100M raised, Abacum powers industry leaders such as CoreWeave, Strava, Replit, Abridge, BetterUp, Placer.ai, Kajabi, Aiven, Dish Networks, and hundreds more. Finance teams rate Abacum as the best FP&A solution for mid-market companies, with a 4.8/5 rating on G2 - higher than any competitor.
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