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Manager, Implementation (Benefits)

Rippling
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Hybrid (Remote (United States))$111k - $166.5kfull-timePosted 1mo ago

About the role

Rippling’s Product Specialist team ensures customers see incredible business transformation through Rippling's most complex products. This role manages a team of Benefits Specialists and focuses on BenAdmin, Flex, COBRA/ACA implementations, with cross-functional collaboration to drive adoption and product improvements.

Responsibilities

  • Mentor, hire, and lead a global team of Ben Admin product specialists.
  • Drive an implementation team to successfully meet key metrics: productivity, project completions, exit gates, and CSAT.
  • Design and revise documentation to set the team up for success
  • Streamline our Direct and Broker BenAdmin implementation experience
  • Work cross-functionally with product and sales to build qualification processes for BenAdmin
  • Support Global BenAdmin product launches (i.e. developing customer education content and implementation playbooks, facilitating trainings)
  • Be the voice of CX for Benefits (US and Global) by actively contributing to the development of our Benefits products
  • Regularly coordinate with insurance ops, product, and engineering teams to fix bugs and launch new features/processes
  • Serve as a connector between engineering, product, and other customer-facing teams
  • Managers may be required to directly lead or assist with customer implementations as needed

Qualifications

  • 7+ years of experience implementing SaaS products
  • 5+ years of experience with Benefits Administration (Implementation experience highly preferred)
  • 3+ years of people and team management experience
  • Strong prioritization and time management (this role has multiple facets and hence time management and prioritization is a key to being successful)
  • Self-starter with a bias towards action, energized by a fast-paced environment and excited to build
  • Data and process-centric leader with attention to detail and the ability to solve complex, interdependent problems
  • Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain and your team
  • Able to work with cross-functional leaders to drive improvements to product and processes
  • A sense of humor, a can do attitude and a customer-focused mindset

Skills

Required:SaaS product implementationBenefits AdministrationTeam leadership

Benefits

  • Competitive salary + benefits + equity
  • Office presence required for in-office employees (minimum 3 days/week)
  • Equity and compensation details aligned with location (US tiers)
  • Reasonable accommodations available upon request
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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