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People Operations Partner

Airwallex· People & Talent
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SG - SingaporeFull-timePosted 1mo ago

About the role

On-the-ground People Operations Partner focused on day-to-day HR operations for Airwallex's Singapore entity, with potential support across SEA & EA regions. Responsible for end-to-end lifecycle HR activities, payroll collaboration, governance, process improvement, and local program localization, in a fast-growing environment.

Responsibilities

  • Own day‑to‑day people operations for our Singapore entity across the employee lifecycle, including onboarding, changes and offboarding in HR System, payroll platforms and related tools.
  • Maintain high data integrity in our HR systems and trackers; ensure changes are processed accurately and on time.
  • Coordinate with various functions and managers to ensure a smooth experience for new joiners, internal moves and exits.
  • Coordinate monthly Singapore payroll operations end‑to‑end in partnership with payroll vendor and Finance, including managing inputs (new joiners, exits, changes, allowances, variable pay), reviewing draft reports, and resolving discrepancies.
  • Ensure pay, tax, CPF, and other statutory components are calculated and processed correctly and on time.
  • Maintain strong HR governance by operationalising employment policies, templates and controls (contracts, letters, checklists, approvals, audit trails).
  • Partner with Legal, Finance and global People Ops on entity‑related changes, audits and compliance requirements.
  • Act as the day‑to‑day People Operations contact for managers across various regions and employees on topics such as contracts and letters, leave and scheduling, probation administration, data changes, and use of People tools.
  • Provide clear, practical guidance that balances employee experience, compliance and operational feasibility.
  • Escalate higher‑risk or complex cases to People Partners and Legal as appropriate, while owning follow‑through.
  • Localise and deliver global and regional people programs in Singapore (e.g. performance and feedback cycles in Lattice, manager training, benefits changes, HR systems changes).
  • Support initiatives on our Singapore People & Talent roadmap, such as wellbeing benefits administration, automation projects and process improvements projects
  • Partner with the Workplace Experience team to ensure people programs and events are operationalised smoothly.
  • Build and refine standard operating procedures, checklists and controls for Singapore HR operations, especially in the context of ongoing scaling.
  • Spot recurring issues or failure points in processes and work with global People Ops and Systems teams to improve workflows, templates or automation with AI
  • Use tools (AI/Sheets/Excel, HRIS exports, basic reporting) to monitor data quality, payroll accuracy and adherence to timelines.

Qualifications

  • 3+ years of experience in HR / People Operations or HR Generalist roles, including direct ownership of day‑to‑day HR operations for a Singapore employee population.
  • Hands‑on experience coordinating Singapore payroll with an in‑house or outsourced provider, including managing monthly inputs, validating outputs and resolving payroll‑related employee queries.
  • Strong working knowledge of Singapore employment fundamentals, such as offer / contract structures, CPF and salary components, leave and time‑off rules, and core statutory requirements (e.g. CPF, IRAS)
  • Demonstrated experience working in a fast‑growing or high‑change environment where headcount and processes evolve quickly, with comfort balancing execution detail against changing priorities.
  • Demonstrated experience identifying and implementing process improvements and automation solutions within People Operations to reduce manual effort, improve accuracy, and build scalable processes.
  • Hands‑on experience leveraging AI tools and solutions to improve People Operations processes, enhance employee experience, and drive greater efficiency and effectiveness. Experience identifying and implementing practical AI use cases within HR/People Operations is highly desirable.
  • High attention to detail, strong organisation and follow‑through, and proven ability to run recurring operational cycles (payroll, onboarding, offboarding, data updates) alongside ad hoc requests.
  • Confident using HR and people systems (HRIS, payroll, performance tools) and Google Workspace, with the ability to learn new tools quickly and spot data or process issues in exports and reports.
  • Strong written and verbal communication skills, with the ability to explain HR operations and policies clearly to managers and employees.

Skills

Required:HR operations managementPayroll coordinationSingapore employment fundamentalsProcess improvement and automationCommunication
Nice to have:AI in HR/People Operations

Benefits

  • Wellbeing benefits administration (local initiatives)
  • Automation projects and process improvements initiatives
  • Opportunities to work with AI/tools to enhance HR operations and employee experience
  • Global and local people programs localization and delivery
Last updated Oct 7, 2026. Interested? Apply on the company site.
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