← All roles

Director of Business & People Operations

Omniscient· Operations
Apply on company site
Remote$100k - $140kFull-timePosted 1mo ago

About the role

Director of Business & People Operations to own the company’s operating infrastructure, including utilization and capacity planning, workforce planning, margins inputs, delivery operating system, people operations, tool governance, and AI-enabled systems.

Responsibilities

  • Own team utilization, capacity planning, and billability. Maintain the resource model tracking team capacity and hiring needs. Forecast capacity, flag staffing risks early, and automate routine reporting.
  • Build and manage the workforce planning model. Serve as the central resource for headcount strategy, hiring schedules, progression paths, pay bands, and team economics to guide leadership's hiring, restructuring, and promotion decisions.
  • Own the operational inputs to every financial conversation. Service line margin, staffing cost, time tracking accuracy, and project profitability run through you in partnership with our Financial Controller. Build the tooling that surfaces margin anomalies and flags scope creep while it's still fixable, and compress the reporting cycle from days to hours.
  • Design and own the delivery operating system. SOPs, handoffs, onboarding, quality gates, and the Asana build for client work visibility. Document, own, and optimize all repeatable processes, and scope AI workflows to automate them.
  • Own people operations. Onboarding, ramp design, performance management, compensation strategy, multi-country logistics, org structure, and underlying systems. While the Senior Recruiter handles sourcing and candidate pipelines, you build and manage the employee onboarding and retention programs.
  • Own the tool stack and vendor ecosystem. Time tracking, project management, CRM, AI tools, file storage, and integrations across tooling. You decide what we use, how we use it, and when to consolidate or cut.
  • Manage operating cadence. Lead weekly reviews, monthly check-ins, and drive quarterly and annual planning, ensuring the leadership team makes data-informed decisions.
  • Drive AI and automation adoption across operations. Identify manual bottlenecks and deploy systems to eliminate them. You own the roadmap, prioritization, build-vs-buy decisions, and adoption tracking.

Qualifications

  • 5 to 8 years of operations experience, with at least 3 years in agency, consulting, or professional services.
  • Managed people directly (ops coordinators, analysts, or managers) and coached, set expectations, gave feedback, and held people accountable without micromanaging.
  • Owned utilization and gross margin reporting and understands levers affecting margin in a services business at this stage.
  • Shipped AI into an organization with production use, not just pilots or sandbox experiments.
  • Systems-minded with a bias to document, automate, and optimize before adding headcount.
  • Clear and concise communication, able to turn complex operational reality into actionable business memos.
  • Comfortable with ambiguity and able to adapt as the business learns.
  • Meticulous attention to detail. Passcode in job description: opsleverage2026.
  • Collaborative and respectful demeanor; no tolerance for disrespectful behavior.

Skills

Required:Operations leadershipUtilization and margin reportingWorkforce planningDelivery operating system designPeople operationsTool stack & vendor managementAI & automation adoptionLeadership & communication

Benefits

  • Health insurance - 90% of medical, dental, and vision premiums paid for employees in the US
  • 401k with employer match - 100% match up to 3% of pay, then 50% of next 2% of pay
  • Profit share - quarterly program after 1 year
  • Unlimited vacation - minimum recommended 14 days per year
  • Learning and development stipend - $2,000 after 1 year
  • Free books program - Kindle and one Kindle book per month
  • Networking stipend - $50 per month for professional networking
  • 100% remote flexibility
  • Annual team offsites in various locations
Last updated Sep 3, 2026. Interested? Apply on the company site.

About Omniscient

Organic Growth Agency for B2B Software Companies

Omniscient Digital is an organic growth agency that helps B2B software companies drive business growth through SEO, GEO, and content.

SEOGEOcontentB2B software
Company profileWebsite

More open roles at Omniscient