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Enablement Manager, Post-Sales

Assort Health· 320-Sales
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Hybrid (San Francisco)$145k - $165kFull-timePosted 1mo ago

About the role

Hiring our first dedicated post-sales Enablement Manager to build systems that scale Implementation, Customer Success, and Support as the company grows, closing the onboarding gap for delivered deals.

Responsibilities

  • Ramp. Onboarding for Implementation, CSM, and Support hires. Time-to-productivity is your headline metric.
  • Certification. Skills validation before anyone touches a live account — agent building and configuration, metric and value presentation, go-live execution, and escalation handling.
  • Playbooks. Repeatable motions for implementation, customer onboarding, go-live, and ongoing account management.
  • Health system readiness. Build the playbook for multi-site, multi-specialty deployments as we move upmarket into health systems and academic medical centers.
  • Gap analysis and feedback loop. Partner with Product, Engineering, Sales, and post-sales leadership to identify gaps in post-sales performance and translate them into enablement priorities.
  • Recurring enablement. Ongoing sessions across post-sales teams covering new workflows, product changes, and skill refreshers.
  • Knowledge system. One source of truth for runbooks, integration guides, and escalation paths. Own the architecture, not just the content.
  • Coaching layer. Call and ticket review cadence with frontline managers; turn patterns into targeted interventions.
  • Measurement. Tie enablement to time-to-live, first-call resolution, PSAT, churn, and NRR.

Qualifications

  • 4+ years in enablement, with post-sales as your primary focus
  • Built enablement systems from scratch at a scaled or fast-scaling SaaS company — onboarding paths, certification, knowledge architecture, measurement
  • Track record moving a business metric, not just shipping training
  • Has enabled technical teams (Implementation, Solutions, Support) on product fluency and configuration
  • Fluent with LLMs and automation tooling — uses them to build enablement assets, automate reporting, and scale your own output
  • Comfortable building in ambiguity; ships in weeks, iterates continuously

Skills

Required:Enablement strategy and program developmentCross-functional collaborationTechnical product/solution fluency for post-salesLLMs and automation tooling

Benefits

  • Competitive Compensation – Including salary and employee stock options
  • Lifelong Learning – Annual budget for professional development
  • Office Setup Stipend
  • Top-Tier Health Coverage – Medical, dental, and vision
  • Flexible PTO
  • Meals & Snacks
  • Fitness Stipend
  • Commuter Benefits
  • 401(k)
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Assort Health

AI Voice Agent for Healthcare | 190M+ Patient Interactions | Assort Health

Assort Health’s AI voice agent for healthcare runs on a platform trained on 190M+ interactions to handle the entire patient journey, from referrals and scheduling to intake and follow-up.

24/7AIFollow-upHealthcareReferralsSchedulingTriageVoice Agent
Company profileWebsite

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