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Data Center Technician (NightShift) - CTJ - Poly

Microsoft· Data Center Technicians
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Annapolis Junction, MD$27.45/hr - $48.03/hrfull-timePosted 1mo ago

About the role

Microsoft Cloud Operations & Innovation (CO+I) Data Center Technician role on the U.S. Government Airgap team, focused on delivering core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government. On-site, night shift.

Responsibilities

  • Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment
  • Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others
  • Complies with Data Center Services (DCS) policies, procedures, and deadlines
  • Completes assigned tickets efficiently and in alignment with KPIs and SLAs with minimal guidance
  • Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) per instructions; assists others with complex tasks
  • Performs post-execution quality checks and ensures grounding, staging, labeling, and cabling meet safety and deployment standards
  • Performs diagnostics and troubleshooting following standard procedures, identifies causes, and replaces faulty components with minimal disruption
  • Provides guidance to technicians troubleshooting issues
  • Decommissions hardware for simple changes and refreshes per standard procedures
  • Follows procedures to communicate, report, and escalate incidents to appropriate management and engineering specialists
  • Develops understanding of cross-functional processes to support partnerships with stakeholders
  • Completes required training and observes experienced technicians for hands-on learning
  • Participates in daily safety briefings and completes required safety training
  • Complies with security and data management procedures and reports security concerns
  • Contributes to a positive team environment through information sharing and status updates
  • Exhibits pride and accountability for service quality and user experience; maintains client focus
  • Learns client business and considers impact of their work on tickets and tasks
  • Embodies company culture and values

Qualifications

  • High School Diploma, GED, or equivalent with basic knowledge of computer hardware and components
  • 1+ year of experience supporting IT equipment or related technology
  • Active U.S. Government Top Secret/SCI with SSBI and Polygraph clearance requirements (pre-offer to post-hire)
  • Ability to meet Microsoft, customer and government security screening requirements

Skills

Required:Hardware troubleshootingCable management and safety complianceTicket and incident management
Nice to have:Team communication
Last updated Sep 3, 2026. Interested? Apply on the company site.

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