← All roles

Intelligent Optimization Lead, Continuous Improvement

Microsoft· Solution Architecture
Apply on company site
United States$101.8k - $193.8kFull-timePosted 1mo ago

About the role

The Intelligent Optimization Lead, Continuous Improvement establishes and runs the Intelligent Optimization Framework as a permanent operating rhythm to redesign workflows, embed new ways of working, and ensure AI value compounds across customer engagements. The role focuses on kaizen-based improvement, measurement-driven iterations, and fading into a customer counterpart who sustains the rhythm after engagement ends.

Responsibilities

  • Establish and run the Continuous Improvement Framework as a permanent, always-on operating rhythm rather than a one-off activity, grounded in kaizen and strong facilitation.
  • Redesign and rerun workflows to outcomes, running structured improvement cycles in which each measurement cycle feeds and improves the next.
  • Solve the last-mile problem by embedding new ways of working into standard work, clear ownership, and a disciplined execution cadence.
  • Read the Copilot Dashboard and other measurement signals to identify where usage is shallow or adoption is lagging, and convert signals into prioritized improvements.
  • Continuously refine prompt libraries, enablement materials, and agent configurations based on usage data and Work IQ behavior signals.
  • Detect and correct agent drift, retire or rework low-value agents, and direct investment toward high-ROI agents.
  • Establish standard work, ownership, and review cadences to make improvements durable and repeatable across teams.
  • Facilitate improvement events and retrospectives; treat friction and feedback as inputs for the next cycle.
  • Capture reusable improvement patterns and playbooks to raise quality and speed of future cycles.
  • Transfer continuous improvement discipline, cadences, and tooling to the customer so the rhythm is sustained after engagement fades.
  • Recommend and drive discontinuation of workflows, agents, and enablement assets not delivering value to optimize capacity.

Qualifications

  • Master's Degree in Business, Engineering, Operations, Information Systems, or related field AND 4+ years experience in continuous improvement, operational excellence, process improvement, or transformation delivery OR 6+ years experience in continuous improvement, operational excellence, process improvement, or transformation delivery OR equivalent experience.

Skills

Required:Continuous improvement/program management experience
Nice to have:Kaizen/Lean facilitationStandard work and execution cadencesQuality assurance/evaluation practices for production systemsMetrics interpretation and priority settingFacilitation and stakeholder managementSubject matter expertise with operators and business ownersProblem-solving in ambiguous environmentsLean/Six Sigma certificationAI/automation production improvementsMicrosoft Copilot adoption and Copilot Dashboard familiarityAgent operations lifecycle managementValue-to-P&L linkageIndustry domain depthCapability transfer to client organization
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft