← All roles

Intelligent Optimization Lead, Continuous Improvement

Microsoft· Solution Architecture
Apply on company site
Hybrid (Australia)unknownPosted 1mo ago

About the role

Lead for establishing and running the Continuous Improvement/Intelligent Optimization Framework within Microsoft’s Frontier Transformation program, focusing on embedding AI-enabled workflows into standard work, driving measurable business outcomes, and sustaining improvement cycles after engagement ends.

Responsibilities

  • Establish and run the Intelligent Optimization Framework as a permanent, always-on operating rhythm grounded in kaizen and facilitation.
  • Redesign and rerun workflows to outcomes, running structured improvement cycles with measurement that informs the next cycle.
  • Embed new ways of working into standard work with clear ownership and disciplined execution cadence.
  • Read Copilot Dashboard and other signals to identify usage gaps and behavior change, converting signals into prioritized improvements.
  • Continuously refine prompt libraries, enablement materials, and agent configurations based on usage data and Work IQ signals.
  • Detect and correct agent drift, retire or rework low-value agents, and direct investment toward high-ROI agents.
  • Establish standard work, ownership, and review cadences to make improvements durable across teams.
  • Facilitate improvement events and retrospectives treating friction and feedback as inputs for the next cycle.
  • Capture reusable improvement patterns and playbooks to raise quality and speed of cycles.
  • Transfer optimization discipline and tooling to customer teams so the rhythm is sustained after engagement fades.
  • Recommend and discontinue non-value workflows, agents, and assets to maximize value.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
  • Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
  • OR equivalent experience.
  • Lean, Six Sigma (Green/Black Belt), or equivalent continuous improvement certification.
  • Experience improving AI or automation solutions in production, including managing model, prompt, or agent performance over time.
  • Familiarity with Microsoft Copilot adoption and the Copilot Dashboard in Viva Insights, and with using usage signals to drive improvement.
  • Understanding of agent operations, including drift detection, evaluation, and lifecycle management.
  • Experience linking improvement work to value and P&L outcomes.
  • Industry depth in Financial Services, Healthcare, Manufacturing, Energy, or Government.
  • Experience transferring a continuous improvement capability into a client's own organization
  • Essential experience: continuous improvement / operational excellence, Kaizen/Lean, improvement-event facilitation
  • Embedding change: standard work, ownership models and execution cadences
  • Measurement: QA/evaluation practices and translating operational/adoption metrics into improvements
  • Practical delivery: working directly with operators/business owners to embed change

Skills

Required:Continuous improvementKaizen/Lean

Benefits

  • Microsoft equal opportunity employer.
  • Applications accepted on an ongoing basis until filled.
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft