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Service Engineer II - Ads Platform

Microsoft· Service Engineering
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Redmond, WA$102.1k - $202.2kfull-timePosted 1mo ago

About the role

Experienced Service Engineer II to support Microsoft Clarity, Universal Event Tracking (UET), and attribution experiences. Focus on complex customer troubleshooting, product improvement, and automation to improve reliability and customer outcomes; guide global teams, own service KPIs, and convert customer evidence into product action.

Responsibilities

  • Serve as a technical and domain subject matter expert for Microsoft Clarity, Universal Event Tracking (UET), conversion tracking, and attribution.
  • Lead complex customer investigations across UET implementations, browser- and server-side event flows, APIs, reporting, internal logs, and third-party attribution discrepancies.
  • Guide globally distributed FTE and vendor teams, set investigation standards, build capability, and own service KPIs and measurable improvement plans across regions.
  • Turn customer, escalation, and incident evidence into product and engineering action plans that address root causes, improve supportability, and reduce recurring issues.
  • Create durable operational improvements through monitoring, documentation, playbooks, training, self-service experiences, and post-incident follow-through.
  • Represent Support in product pilots, release-readiness reviews, bug bashes, and launches; advocate for mitigation, guardrails, or delay when quality or customer risk is material.
  • Design and own agentic, AI-assisted, and automation solutions that accelerate diagnosis, eliminate repetitive work, prevent recurring escalations, and improve efficiency at scale.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Data Science, Engineering, or a related field AND 2+ years of relevant experience in software engineering, service engineering, systems engineering, or technical support; OR equivalent experience.

Skills

Required:Cloud security background checkProblem solving and troubleshooting
Nice to have:Customer-facing experienceProgramming / automationDiagnostics and telemetry
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
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