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Solution Engineer - AI Business Solutions – Copilot

Microsoft· Solution Engineering
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MumbaiFull-timePosted 1mo ago

About the role

Role focused on leading technical engagements to drive AI transformation for enterprise customers, delivering demos and scalable architectures for Microsoft 365 Copilot, Copilot Chat, Copilot Studio & Agents, while ensuring secure, compliant, and value-driven implementations and seamless handoffs to Customer Success and partners.

Responsibilities

  • Lead AI transformation engagements (e.g. demos, pilots) to win technical decisions and drive customer commitment to Copilot/Agents, including documented adoption plans and a smooth hand-off to Customer Success/partners for usage onboarding.
  • Support AI Workforce SSP hunting effort by engaging w/customer contacts, lead qual., and partner co-sell opportunities
  • Assist in ME3, ME5, ME7, Agent 365 upsell opportunities focused on Teams Phone that require technical support, and bring in a partner for co-sell.
  • Generate new pipeline and competitive wins for M365 Copilot, Copilot Chat, Copilot Studio & Agents, ME3 and Frontline Worker by delivering impactful AI-powered demos/Art-of-Possible sessions, removing technical blockers, and highlighting Microsoft’s differentiation to secure deals and protect the install base.
  • Craft scalable, secure, and modular architectures that align to customer’s enterprise strategy and technical roadmap while embedding security at every level.
  • Maintain operational excellence with 100% deal hygiene – capture technical close plans and consumption plans in MSX for every opportunity, attach a partner to every qualified deal, and promptly escalate unresolved technical blockers.
  • Continuously upskill to meet role expectations (achieve L200 consultative and L400 technical depth certifications) and contribute to team excellence by sharing at least one deal win/loss insight per quarter and engaging in regular coaching.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
  • 8-10 years of experience in pre-sales, solution engineering, technical consulting, or customer-facing technical roles.
  • Strong understanding of Microsoft Copilot technologies, Generative AI, and AI-powered productivity solutions.

Skills

Required:Microsoft 365 CopilotCopilot StudioMicrosoft Power PlatformAzure AI servicesSolution architectureDemonstrations & workshops

Benefits

  • (Not specified in the description)
Last updated Sep 10, 2026. Interested? Apply on the company site.

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