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Technical Support Engineer- Windows

Microsoft· Technical Support Engineering
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Taipei, Taiwanfull-timePosted 1mo ago

About the role

Provide technical support for CSS customers across Local Language and Global English workloads, resolving complex customer issues, driving customer success to support global follow-the-sun coverage and critical escalations.

Responsibilities

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
  • More than 3 years of work experience supporting Windows areas: Devices & Deployment, Directory Services, Networking, Performance, Storage & High Availability, User Experience

Skills

Required:Technical troubleshootingCross-team collaboration
Nice to have:Technical training and readiness
Last updated Sep 3, 2026. Interested? Apply on the company site.

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