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Account Manager II - 1073 (Moscow, ID)

Lightcast· Public Sector – Client Services
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Moscow, IDFull-timePosted 1mo ago

About the role

Customer Success Manager II (AM II) serving as trusted advisor for an assigned customer portfolio, owning the full customer lifecycle to drive retention, renewals, and account growth through Lightcast products and services.

Responsibilities

  • Build trusted customer relationships through proactive, consistent engagement and an understanding of each customer’s goals, challenges, and priorities.
  • Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
  • Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.
  • Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.
  • Monitor product adoption, engagement, account health, and progress toward customer outcomes.
  • Proactively address risks and barriers to adoption, value realization, or renewal.
  • Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
  • Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.
  • Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing.
  • Maintain consistent commercial conversations throughout the customer lifecycle; identify and execute cross-sell and upsell opportunities.
  • Navigate rate changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives.
  • Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.
  • Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
  • Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
  • Share customer insights and feedback to improve products, services, and the overall customer experience.
  • Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.
  • Set specific goals, coordinate the successful onboarding, and measure account health according to established targets; ensure customers achieve fast time-to-value; keep clients engaged and regularly using our product and services.

Qualifications

  • 3+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
  • Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
  • Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
  • Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.
  • Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
  • Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
  • Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to manage multiple competing priorities and maintain a high level of customer activity.
  • Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.

Benefits

  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Last updated Oct 23, 2026. Interested? Apply on the company site.
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Lightcast empowers smarter decisions for businesses, education institutions, and governments worldwide. With the world’s most comprehensive database—spanning over 2.5 billion job postings, 800 million career profiles, and 100+ government sources—Lightcast delivers unparalleled insight across 160+ countries. Lightcast is the universal standard in labor market intelligence. A global leader in data, it powers smarter decisions for organizations worldwide.

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