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Enterprise Customer Success Manager

Samsara· Customer Success
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Remote$97.9k - $148.1kfull-timePosted 1mo ago

About the role

Remote role for Enterprise Core Customer Success Managers partnering with mid-to-large enterprise accounts to drive multi-year success plans, align with executive stakeholders, and translate operational data into measurable outcomes using Samsara’s IoT platform.

Responsibilities

  • Be on the front lines and ensure Samsara’s customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
  • Conduct workshops to understand your customer's business, recommend how they can best leverage Samsara and partner with your customer on a joint success plan to achieve positive business outcomes.
  • Own executive-level customer strategy by leading data-driven business reviews with senior decision-makers, aligning measurable outcomes to their operational priorities, and translating deep expertise in the Samsara platform into multi-product, industry-specific value narratives that drive adoption, expansion, and long-term partnership across complex enterprise organizations.
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Qualifications

  • 4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting role.
  • Exhibits solid priority management and high emotional intelligence required to lead through the demanding, high-visibility complexity of enterprise accounts, while maintaining a passion for taking initiative and going above and beyond in a dynamic, change-heavy environment.
  • Adept at solving complex problems and communicating with executive stakeholders while maintaining poise in high-visibility enterprise accounts.
  • Proven ability to build trust and communicate effectively with various stakeholders. This may include executives, Sales, Product, Support, and Engineering leaders, as well as regular users of our software.
  • Experience supporting or working with technical products.
  • Bachelor’s degree from a 4-year institution.
  • This role requires up to 25% travel.

Skills

Required:Customer success managementExecutive stakeholder management

Benefits

  • Total Rewards includes base salary, performance-based bonus/variable pay, and equity (for eligible roles).
  • Flexible, employee-led remote model.
  • Professional development stipend.
  • Comprehensive health and parental leave plans.
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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