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Senior Scaled Customer Education Specialist

Samsara· Customer Success
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Remote$80.6k - $122kFull-timePosted 1mo ago

About the role

Senior role in Samsara's Customer & Partner Education team focused on scale delivery (one-to-many programs, live webinars, cohort-based training) to Commercial and Mid-market customers, delivering structured learning journeys across industries served by Samsara.

Responsibilities

  • Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption
  • Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
  • Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
  • Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
  • Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
  • Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
  • Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
  • Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Qualifications

  • Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce.
  • Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
  • Excellent interpersonal skills. You're dynamic and enthusiastic, and you connect well with people at any level of an organization.
  • Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
  • A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.
  • Self-directed and analytical. You can teach yourself new products and tools quickly and assess what customers most need to know.
  • Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't.
  • Strong prioritization skills. You handle multiple programs and sessions concurrently while staying organized, methodical, and detail-oriented.
  • An eye for detail and polish in everything you produce.
  • Comfortable working independently and as part of a team.
  • 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.

Skills

Required:Communication and presentationScale training deliveryInstructional designDigital learning asset creation
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
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